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Regent Seven Seas Cruises
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Ritz Carlton Yacht Collection
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Riviera River Cruises
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Royal Caribbean International
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Ama Waterways
Category
Luxury River Cruises
Corporate Office Address
26010 Mureau Road
Calabasas, CA 91302
Phone Numbers
General Reservations
800-626-0126 (US & CA Toll free)
Group Sales Department
800-626-0126
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise 18% - Cruise fare less NCF if applicable
18% - Mekong River Cruise (excluding Intra Asia Air)
15% - Africa (excluding Intra Africa air)
Land Portion: 12%
Air: 5% on the full gross price including taxes
Intra-Asia Air: 5% on full gross price including taxes
Intra-Africa Air: 5% on full gross price including taxes
10% Additional Hotel Nights and Travel Protection Plans
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates - US or CAD based on your log in Location
Disbursement
Commission paid after sailing.
Cruise Line Website
www.amawaterways.com
Agent Booking Website
www.amawaterways.com/agent
Support Email Address
it-helpdesk@amawaterways.com
Support Phone
818-466-5448
Sales Contacts
Full list of sales team is below
Sandra Gardiner
National Accounts Manager
Territory: Canada East
ph: 902-471-5099
sandra@amawaterways.com
Aqua Expeditions
Category
Small Ship Luxury
Corporate Office Address
Calle Raymondi 253
Maynas, Loreto
Iquitos, Peru
Phone Numbers
Individual Bookings Phone: 844-819-7964
Group Bookings Phone: 844-819-7964
Hours of Operation:
Monday – Friday
8 am – 5:30 pm, central time
Commission
12%
Agent Booking Website
https://agent.aquaexpeditions.com/
Support Email Address
reservations@aquaexpeditions.com (new and existing reservations)
insidesales@aquaexpeditions.com (marketing and sales support)
Sales Contacts
Monika Weinsoft
Director of Sales – North America
T: 503-887-5406
M: 503-887-5406
E: mweinsoft@aquaexpeditions.com
Cheryl Jiffo
Sales Manager – North America
T: 954-292-7960
E: cjiffo@aquaexpeditions.com
Notes
Exclusive offers
Avalon Waterways
Category
Luxury River Cruises
Corporate Office Address
5301 South Federal Circle
Littleton, CO 80123
Phone Numbers
General Reservations
877-797-8791 (Avalon Waterways)
800-221-0090 (Globus Family of Brands)
Monday-Friday 6 am - 6 pm
Saturday 7 am- 3:30 pm (Mountain Time)
Group Sales Department
800-221-0097 (Globus Family of Brands)
Monday-Friday 6 am - 6 pm
Saturday 7 am - 3:30 pm (Mountain Time)
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
USA Branches (USD) – 18% Cruise fare less NCF if applicable
Canada Branch (CDN$) - 17.5% Cruise fare less NCF if applicable
Land Program
17% (net land fare)
Pre/Post Hotel Package 10%
Cruise Line Air
5%
Cruise Line Insurance Plan
10%
Disbursement
Commission paid after sailing
Cruise Line Website
Agent Booking Website
https://agents.globusfamily.com
Support Email Address
WebTechSupport@globusfamily.com
Support Phone
800-647-4522
Monday-Friday 6 a.m.- 8 p.m.
Saturday/Sunday 7 a.m.- 8 p.m. (Mountain Time)
Azamara
Category
Upper Premium
Corporate Office Address
1050 Caribbean Way
Miami, FL 33132
Phone Numbers
General Reservations: 877-222-2526, press 2
Group Sales Department:877-222-2526, press 3
Agency Reference ID
Book using your Branch phone number
Commission
Cruise
16% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
10%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
Non-commissionable
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates - US or CAD based on your log in location. In addition
For voyages NOT listed on the Ensemble amenity dates, we would like to offer a Travel Edge exclusive offer:
Booking Window: 2023
Voyages Available: Any 2020 Voyage
Offer: A bottle of Champagne and Chocolate Covered Strawberries.
Exclusions: Any already available Ensemble Amenity Date
Managing Offer: Please forward @Support Margarita Peloso the booking numbers made at the end of each quarter – March 31, June 30, September 30 and December 20 all the bookings deposited during those three previous months – Please Copy Mpeloso@azamara.com we will be able to add a Bottle of Champagne and Chocolate Covered Strawberries – compliments of Travel Edge.
Disbursement
Individual Bookings: After final payment
Group Bookings: After sailing
Cruise Line Website
www.azamara.com
Agent Booking Website
AzamaraConnect
Support Email Address
SalesSupport@Azamara.com
Support Phone
800-443-5789
Monday - Friday 9:00 AM to 7:30 PM EST
Saturday Closed
Sunday Closed
Sales Contacts
USA and Canada Sales Business Development Managers: Click The Link Below
Notes
We are excited to announce our new and improved Travel Partner Portal Azamara Connect
Our new transition dates are:
March 16 - 19, 2023:
- Azamara reservations will not be accessible online through third parties, including Air and Shorex, during this black out period.
- Please contact our call center to create or modify any bookings. On March 20, 2023:
- The new reservation system will go live and accessible via AzamaraConnect.
- The all-new consumer website, Azamara.com, will also launch this day.
- Bookings can be made by logging into Azamara Connect or through your GDS.
- In the meantime, please continue to book Azamara via your GDS or Espresso. No other actions on your part are necessary at this time. Please visit AzamaraConnect.com to access the most recent information about Azamara.
Latest Offers
Browse our latest offers with customizable flyers and marketing materials.
Education
Register for on demand webinars, read sales tips, and download the travel advisor selling guide, all designed to help you become an Azamara expert.
Sales Team Contact
Please feel free to contact us by email at SalesSupport@Azamara.com or by phone 1-877-222-2526.
Celebrity Cruises
Category
Large Ship Premium
Corporate Office Address
1050 Caribbean Way
Miami, FL
33132-2096
Phone Numbers
Individual Reservations support
800-437-3111
Group Reservations support
800-437-4111
General Reservations - Celebrity Xpedition
866-973-8466
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
16% - Cruise fare less NCF if applicable
Galapagos cruises - 20%
Pre/Post Hotel Package
10%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
Non-commissionable
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Disbursement
Individual Bookings
After final payment
Group Bookings
After sailing
Cruise Line Website
www.celebritycruises.com
Agent Booking Website
www.cruisingpower.com
Support Email Address
cmsupport@rccl.com
Support Phone
Cruising power tech support - 00-443-5789
Monday - Friday 9:00 AM to 7:30 PM EST
Saturday Closed
Sunday Closed
Sales Contacts
TRAVEL EDGE ATLANTA
Ginny Hal
ginnyhall@celebrity.com
TRAVEL EDGE SANTA ANA
Michelle Lagman
mlagman@celebrity.com
TRAVEL EDGE CANADA
Brenda Yeomans
byeomans@celebrity.com
TRAVEL EDGE NEW YORK
Nick Gordon
ngordon@celebrity.com
TRAVEL EDGE LA JOLLA
Tiffany Freitas
tfreitas@celebrity.com
TRAVEL EDGE BERMUDA
Nick Gordon
ngordon@celebrity.com
TRAVEL EDGE SANTA BARBARA
Jansen Lagman
jlagman@celebrity.com
TRAVEL EDGE PALM DESERT
Jeff Geston
jgeston@celebrity.com
TRAVEL EDGE MENLO PARK
Taylor Rouco
trouco@celebrity.com
TRAVEL EDGE ROLLING HILL
Michelle Lagman
mlagman@celebrity.com
Overall Travel Edge account Business Development Manager:
TBA
CELL:
@celebrity.com
Notes
Branch Booking Instructions - FIT
Use your branch phone number or IATA, book with aDX or by calling the cruise line direct.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.
Booking into Travel Edge National Groups
To access a Travel Edge National Group, quote Master Group phone number (647)943-8998 and the Group Number. When you make a booking, make sure to add your branch phone number and your email as the secondary contact to receive confirmations and notices.
Note: Required Steps To Cancel A Booking
If you make a booking into a Travel Edge National Group and need to cancel, you must:
• Contact the respective Group Department for each cruise line
• Request cancellation of your booking number
• Request the stateroom category you were holding be returned to the group block
Celebrity Trades Contact & Resources
Crystal Cruises
Category
Midsize Ship Luxury
Corporate Office Address
1520 Kensington Road, Suite 212
Oak Brook, Illinois 60523-2156
Phone Numbers
Currently the only way to book Crystal is by calling Reservations 1888-615-2802.
They are working to launch a web based booking portal as soon as possible. I will update this information as it is received.
Commission
17%
Cruise Amenities
Voyage amenities on all voyages (except for full WC)
7-8 night voyages: $125 per person SBC
9-10 night voyages: $200 per person SBC
11+ night voyages: $250 per person SBC
Disbursement
TBA
Cruise Line Website
www.crystalcruises.com
Support Email Address
www.crystalcruises.com
Support Phone
For assistance with new or existing reservations, please call 1-888-615-2802 (toll-free) or +1-786-464-4420 (international)
Reservations: (800) 466-6620
Sales Support: (888) 616-5065
Email: salessupport@crystalcruises.com
Sales Contacts
Sales Support - salessupport@crystalcruises.com
Monique Ross
Director, Strategic & National Accounts
Crystal Cruises
(727) 366.6346 | mross@crystalcruises.com
Melissa Nightingale
Regional Sales Director-Western US and Canada
650-590-6095 mnightingale@crystalcruises.com
Lynne Chomicz
Regional Sales Director, Midwest & Canada
Email: LChomicz@crystalcruises.com
Direct/Mobile: (630) 209-1114
Notes
Sales Team Website - Crystal Cruises | Travel Advisors
Cunard
Category
Midsize Ship Luxury
Corporate Office Address
24303 Town Center Drive. Suite 200
Santa Clarita, CA
91355
Phone Numbers
General Reservations
866-459-0414
Group Sales Department
Same as above
Email: cunardgroups@cunard.com
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
15% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
5%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
Non-commissionable
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Disbursement
Individual Bookings
After final payment
Group Bookings
After sailing
Cruise Line Website
www.cunard.com
Agent Booking Website
http://book.princess.com
Support Phone
800-544-9032
Monday - Friday 6:00 AM - 5:45 PM PST
Saturday 7:00 AM - 4:00 PM PST
Sunday Closed
Sales Contacts
Business Development Managers: Cunard and Princess
National Accounts - Travel Edge
Wade Menard
wmenard@cunard.com
Elena Rodriguez, CIS, CTC
Director of Sales, Central U.S.
elrodriguez@princesscruises.com
Amy Alford
Business Development Manager
Central Region
aalford@princesscruises.com
Dave Circo
Business Development Manager
Illinois, Indiana, Michigan, Wisconsin
dcirco@princesscruises.com
Jim McBride
Business Development Manager
Central Region
jmcbride@princesscruises.com
Scott Moon
Business Development Manager
Northern Texas & Oklahoma
smoon@princesscruises.com
Joe Seeb
Business Development Manager
Iowa, Kansas, Minnesota, Missouri, Nebraska, North and South Dakota
jseeb@princesscruises.com
Hunter Smith
Business Development Manager
Southern Texas
hsmith@princesscruises.com
Marsha Patrick
Director of Sales, Western U.S. & Canada
mpatrick@princesscruises.com
Caron Clay, CTC
Business Development Manager
California (East Los Angeles, Riverside, and San Bernadino Counties)
cclay@princesscruises.com
Mark W. Costa
Business Development Manager
Washington, Oregon, Idaho, Montana, and Alaska
markcosta@princesscruises.com
Marissa Kahlon
Business Development Manager
North Orange County, South & East LA County, Inland Empire, and Hawaii
mkahlon@princesscruises.com
Kevin Kerwin
Business Development Manager
Southern California and Nevada
kkerwin@princesscruises.com
Mia Kovacevic
Business Development Manager
Northern California: San Francisco, Marin, Napa, Sonoma, Mendocino, Solano, Yolo, Lassen, Shasta, Humboldt, Trinity, Del Norte, Siskiyou, Butte, Yuba, Sacramento, El Dorado, Sierra Nevada, and Placer Counties
mkovacevic@princesscruises.com
Dana McCullough
Business Development Manager
Arizona, Colorado, Wyoming, Utah, and New Mexico
dmccullough@princesscruises.com
Korey Seegmiller
Business Development Manager
North Central California: Santa Clara, Stanislaus, Merced Counties, Contra Costa, Amador, Mono, Tuolumne, Calaveras, San Joaquin, Alameda County, East Bay, San Mateo Counties, The Peninsula, Santa Cruz, Monterey, San Luis Obispo, Santa Maria, Fresno and Visalia
kseegmiller@princesscruises.com
Josh Ogden
Business Development Manager
Western United States
joogden@princesscruises.com
Mara Zommers
Business Development Manager
California
mazommers@princesscruises.com
Anthony Viciana
Director of Sales, Eastern & Southeast U.S.
aviciana@princesscruises.com
Stephanie Bronson
Business Development Manager
Southwest Florida
sbronson@princesscruises.com
Kate Carideo
Business Development Manager
New York & New England
kcarideo@princesscruises.com
Lynne Herr
Business Development Manager
Virginia, West Virginia & the Carolinas
lherr@princesscruises.com
Debby Hege
Business Development Manager
Northeast
dhege@princesscruises.com
Ted Knight
Business Development Manager
North & Central Florida
tknight@princesscruises.com
Wendy Prater
Business Development Manager
Mid-Atlantic
wprater@princesscruises.com
Alisa J. Roberts
Business Development Manager
Southeast
aroberts@princesscruises.com
Allen Seigler
Business Development Manager
Southern U.S.
aseigler@princesscruises.com
Bryan Coats
Business Development Manager
Southeast Florida
bcoats@princesscruises.com
Canada
Marsha Patrick
Director of Sales, Canada
mpatrick@princesscruises.com
Christine Kelly
Business Development Manager
Eastern Canada (Ontario, Quebec & Atlantic Canada)
ckelly@princesscruises.com
Cindy Woloshyn
Business Development Manager
Western Canada
cschell@princesscruises.com
Stephanie Vazquez
Business Development Manager
Canada
stvazquez@princesscruises.com
Inside Sales:
Tel: 800-541-0333 ext. 44700 or Direct: 661-284-4700
princess-sales@princesscruises.com
Notes
Branch Booking Instructions - FIT
Use your branch phone number or IATA, book with aDX or by calling the cruise line direct.
Booking into Travel Edge National Groups
To access a Worldview Travel National Group, quote Master Group phone number (714)540-8005 and the Group Number. When you make a booking, please advise your email to receiver confirmations.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct or book using OneSource/Polar Online.
All check/money order payments for Princess bookings made by travel consultants or agencies must be mailed to the following addresses:
Cunard Line
Attn: Cash Operations
PO Box 9345
Seattle, WA 98109-9345
For FedEx or UPS
Cunard Line
Cash Applications
300 Elliott Ave.
Seattle, Washington 98119
All Check / Money Order payments must include the following:
• Booking number(s)
• Guest name(s)
• Name of Ship
• Sailing date
• Group number (if applicable)
• Amount to be applied to each booking (if more than one) should be clearly noted on the check.
Explora Journeys
Corporate Office Address
Avenue Eugene-Pittard 16, 1206 Geneva, Switzerland
Phone Numbers
1-833-697-0648 both for USA and Canada
Hours of Operation
8:30am – 8:30pm
Commission
18%
Cruise Line Website
www.explorajourneys.com
Agent Booking Website
www.explorajourneys.com/traveladvisors
Support Email Address
support@explorajourneys.com
Support Phone
1-833-697-0648 both for USA and Canada
Sales Contacts
Aimee Price – Head of Sales USA West & Canada
aimee.price@explorajourneys.com
206.635.6670
Saul Fonseca – Head of Sales USA East & LATAM
saul.fonseca@explorajourneys.com
786.423.2086
Kathy Lu - Business Relationship Lead Mid-Atlantic Region
Phone: 626-236-8354
email: Kathy.Lu@explorajourneys.com
Tomas Baca-Cruz – Business Relationship Lead Southeast
Phone: 954.892.7916
email: tomas.bacacruze@explorajourneys.com
Allison Farrell- Business Relationship Lead Northeast
Phone: 914.602.3468
email: allision.farrell@explorajourneys.com
Joseph Barney - Business Relationship Lead West Region
Phone: 310-266-1945
email: joseph.barney@explorajourneys.com
Camilo Duque – Business Relationship Lead Key & National Accounts West
Phone: 305.496.5448
email: Camilo.duque@explorajourneys.com
Mary Gallo - Business Relationship Lead - Central Region
Phone: 773-793-3528
email: Mary.Gallo@explorajourneys.com
Lisa Willey - Business Relationship Lead, Western Canada
Phone: 604 351 3771
email: lisa.willey@explorajourneys.com
Patricia Di Benedetto - Business Relationship Lead, Eastern Canada
Phone: 647 531 3498
email: patricia.dibenedetto@explorajourneys.com
Kaitlin Krueger - Business Relationship Expert, USA West & Canada
Phone: 909 742 2519
email: kaitlin.krueger@explorajourneys.com
Engage Your Audience with Customized Messaging
Category
Midsize Ship Premium
Corporate Office Address
450 – Third Avenue West, Seattle, WA, 98119
Phone Numbers
General Reservations
888-425-9274
Group Sales Department
888-425-9477
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
16% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
10%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
10%
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Disbursement
Individual Bookings
After final payment
Group Bookings
After final payment
Cruise Line Website
www.hollandamerica.com
Agent Booking Website
http://book.princess.com
www.hollandamerica.com/travelAgentHQ
Support Email Address
TechSupport@HollandAmerica.com
Support Phone
800-544-9032
Monday - Friday 6:01 AM - 5:46 PM PST
Saturday 7:01 AM - 3:59 PM PST
Sales Contacts
Click here to see sales contacts
Notes
Branch Booking Instructions - FIT
Call the cruise line direct or book using OneSource/Polar Online, using your own branch phone number.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct or book using OneSource/Polar Online.
Booking into Travel Edge National Groups
Please use ARC 05769260/phone # 714-540-8005, provide Group # and Voyage # to secure group rates & amenities.<
Hurtigruten
Corporate Office Address
1505 Westlake Avenue North
Suite 125
Seattle, WA 98109
Phone Numbers
General Reservations
1 (866) 280-0642 (US & CA for Hurtigruten)
+52 81-4170-9474 (MX)
+1 (877) 688-0984 (US Groups)
+1 (833) 230-0285 (US Port-to-Port)
Sales Support
SalesSupport@hurtigruten.com
americasgroups@hurtigruten.com
Hurtigruten US: Norwegian Fjords & Northern Lights Cruises Click here for more information
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
15% on voyages over 5 days (net cruise fare)
10% on voyages less than 5 days (net cruise fare)
5 % commission for the excursions booked in advance. (This will not apply if guests booked onboard the ship)
Pre/Post Hotel Package
5%
Cruise Line Air
5%
Disbursement
Commission paid after sailing.
Cruise Line Website
Click here
Agent Booking Website
Click here
Sales Contacts
Sales Manager
Eric Bacon
Direct: (213) 944-7466
Email: Eric.Bacon@hurtigruten.com
Business Development Manager, OR, CA, NV, UT, AZ, NM, HI
Karen Freundlich
Direct: (425) 637-8561
Cell: (661) 803-7595
Email: karen.freundlich@hurtigruten.com
Business Development Manager, Eastern Canada
Ian Kivell
Email: ian.kivell@hurtigruten.com
Lindblad Expeditions
Corporate Office Address
96 Morton Street
9th Floor
New York, NY 10014
Phone Numbers
General Reservations
800-397-3348 or 800-783-6656
Hours: Mon-Fri 9am-8pm EST / Sat-Sun 10am-5pm EST
Agency Reference ID
HQ # 714-540-8005 / ARC # 05769260
Commission
Cruise
12% - Cruise fare less NCF if applicable
Land Program
10% (Land Extensions operated by Lindblad Expeditions)
Pre/Post Hotel Package
10% (Land Extensions operated by Lindblad Expeditions)
Cruise Line Insurance Plan
10%
Disbursement
Commission paid after sailing
Cruise Line Website
www.expeditions.com
Agent Booking Website
http://agents.expeditions.com/for_travel_agents
Sales Contacts
Lesa Bain ,Vice President Sales North America
Office: 212.261.9039
Samantha Gorin, BDM, West Coast (CA, OR, WA, NV, AZ,UT, ID)
Office: 917 972 9467
Norwegian Cruise Lines
Category
Contemporary
Corporate Office Address
7665 Corporate Center Drive
Miami, FL
33126
Phone Numbers
General Reservations
800-327-7030, press 2
Group Sales Department
800-327-7030, press 1
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
16% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
10%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
Non-commissionable
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Disbursement
Individual Bookings
After final payment
Group Bookings
Any time after 75days to sailing date
Cruise Line Website
www.ncl.com
Agent Booking Website
Norwegian Central
If you need assistance using the site, call 1-866-625-1160 to speak with automation support desk.
Support Email Address
1-800-327-7030 (USA/Canada) Touch 1 then 3 on Menu
E-Mail Address: ncladmin@ncl.com
Support Phone
866-625-1160
Monday - Friday 9:00 AM - 8:00 PM EST
Saturday 9:00 AM - 5:30 PM EST
Sunday 9:00 AM - 5:30 PM EST
Sales Contacts
Director, National Accounts:
Ivette Pimentel
305-436-4591
Click Here for Sales Team Contact information Sales Contacts (ncl.com)
Notes
Branch Booking Instructions - FIT
Call the cruise line direct or book using SeaWebAgents.NCL.com
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.
Booking into Travel Edge National Groups
Book using your own branch phone number, provide Group # to secure group rates, amenities, inventory, cruise line documentation and communication.
Oceania Cruises
Category
Upper Premium
Corporate Office Address
8300 NW 33rd Street, Suite 100
Miami, FL
33122
Phone Numbers
General Reservations
800-531-5619 or 800-404-6305
Group Sales Department
Same as above
Accounting Department
Same as above
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
17% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
10%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
5%
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Disbursement
Individual Bookings
Approximately 2 weeks prior to sailing
Group Bookings
Within 30 days of sailing
Cruise Line Website
www.oceaniacruises.com
Agent Booking Website
https://www.oceaniacruises.com/agent/agent-login?ReturnUrl=%2Fagent%2Fplan-a-cruise
Support Phone
Call Reservations line
Monday - Friday 8:30 AM - 9:00 PM EST
Saturday 9:00 AM - 5:30 PM EST
Sunday 10:00 AM - 6:00 PM EST
Sales Contacts
USA Regional Sales Directors:
Southern California (Santa Barbara to San Diego)
Andrea Sopinanukul - Director of Sales
asopinanukul@oceaniacruises.com
Northern California & Pacific Northwest (NV, OR, WA, ID, WY, MT, ND, SD, MN)
Dana Dubart – Director of Sales
ddubart@oceaniacruises.com
California
Jess Potts – Business Development Manager
jpotts@oceaniacruises.com
Southwest & Central (TX, AZ. NM, UT, CO, OK, AR)
Kari Roach – Director of Sales
KRoach@oceaniacruises.com
Pacific Northwest & Southwest
Karla Anon – Business Development Manager
kanon@oceaniacruises.com
Southeast & Midwest
Loretta Echols – Director of Sales
Lechols@oceaniacruises.com
Southeast & Midwest
Robert Roca – Sales Development Specialist
roroca@oceaniacruises.com
Florida
Jill Hanlon – Director of Sales
JHanlon@oceaniacruises.com
Midwest
Elsa Ramirez – Business Development Manager
eramirez@oceaniacruises.com
Southeast
Maggie de la Cruz – Business Development Manager
mdelacruz@oceaniacruises.com
Northeast
Thierry Vuolo – Director of Sales
TVuolo@oceaniacruises.com
Northeast
Glen Cajas – Business Development Manager
gcajas@oceaniacruises.com
Canada Regional Sales Directors:
Norther Ontario, QC and Maritime Islands
Shirley Lew
slew@oceaniacruises.com
Southern Ontario/Greater Toronto Area, MB, SK
Kathryne Cuthbertson
kcuthbertson@oceaniacruises.com
Western/BC & AB
Cathy Denroche
cdenroche@oceaniacruises.com
If you're unsure who your contact is at Oceania, use this link and enter your agency phone or IATA number.
Notes
Branch Booking Instructions - FIT
Use your branch phone number, book direct with Oceania online booking engine or call the cruise line direct.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.
Booking into Travel Edge National Groups
Use your branch phone number, quote Group #, add your personal or general office email address to receive all cruise line communications, documentation and commission direct.
IMPORTANT UPDATE TO BANK WIRE INFORMATION-
Please note an address change for our bank wire information below.
Bank of America, N.A.
222 Broadway
New York, NY 10038
ABA# 026009593
Account Number: 0055-66356455
Swift Code: BOFAUS3N
Account Name: Oceania Cruises
All reservations checks, with the exception of items delivered via FedEx and UPS (they don’t deliver to PO Boxes), should be sent to the lockbox:
Oceania Cruises INC
P.O. Box 742311
Atlanta, GA 30374-2311
All other checks including, checks mailed via FedEx, UPS, marketing and/or vendor reimbursement should be sent to the address below (NCL campus):
Oceania Cruises
Attn: Cashiers / Payment Applications Department
7665 Corporate Center Drive
Miami, Florida 33126
Oceania rebating and booking transfer policy
https://www.oceaniacruises.com/Documents/TAC/13409/anti-rebating-policy.pdf
Paul Gaughin Cruises
Category
Midsize Ship Luxury
Corporate Office Address
11100 Main Street, Suite 300
Bellevue, WA
98004
Phone Numbers
General Reservations
800-848-6172, press 1
Group Sales Department
800-848-6172, press 1 than 3
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
12% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
10%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
Non-commissionable
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Disbursement
Individual Bookings
After sailing
Group Bookings
3 weeks prior to sailing
Cruise Line Website
www.pgcruises.com
Agent Booking Website
www.pgcruises.com/tacenter
Support Phone
Call Reservation line and ask for Web support
Monday - Friday 9:00 AM to 8:30 PM EST
Saturday 10:00 AM to 6:00 PM EST
Sunday Closed
Sales Contacts
Sales Team Contact list 2023
Director of Sales:
Lisa Gourdine
Director of Sales, Southwest Region
lgourdine@pgcruises.com
Phone: (323)899-7904
Fax: (425)440-6186
Rolf Freedman
Director of Sales, Northwest Region
rfreedman@pgcruises.com
Phone: (425)440-6271
Fax: (425)440-6186
Scott Harner
Director of Sales, Southeast Region
sharner@pgcruises.com
Phone: (770)6559689
Fax: (425)440-6186
Liz Coleman
Director of Sales, Northeast & Midwest
lcoleman@pgcruises.com
Phone: (508)877-5544
Fax: (508)877-1133
Vicky Lubyk
Director of Sales, Canada
vlubyk@pgcruises.com
Phone: (403)236-5786
Fax: (425)440-6186
Notes
Branch Booking Instructions - FIT
Use your branch phone number, book direct with Paul Gauguin.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number, book direct with Paul Gauguin.
Booking into Travel Edge National Groups
There will be no additional Travel Edge National Groups at this time,
“Foreign Transaction Fee” on Credit card transactions:
Credit card payments are processed through the PG Cruises Line Ltd Euro-Zone credit card processor. Please be advised that some Visa and MasterCard issuing banks impose a “Foreign Transaction Fee” on Credit card transactions processed outside of the U.S. even if the transaction is denominated in U.S. dollars. This is a fee imposed by the card issuing bank and is solely for their benefit. Paul Gauguin Cruises derives no benefit, monetary or otherwise, from the assessment of these fees.
Why am I being charged a foreign transaction fee if I’m booking my cruise with a U.S. company?
Pacific Beachcomber Cruises, Inc. D/B/A Paul Gauguin Cruises provides Sales, Marketing & Reservation services for PG Cruise Line Ltd who is the operator of the vessels. Credit Card payments are processed through the PG Cruises Line Ltd Euro-Zone credit card processor. Is every Credit Card payment charged a foreign transaction fee? No. Some Visa and MasterCard issuing banks impose a “Foreign Transaction Fee” on credit card transactions processed outside of the U.S. even if the transaction is denominated in U.S. dollars. Does Paul Gauguin Cruises reimburse for foreign transaction fees? Paul Gauguin Cruises derives no benefit, monetary or otherwise, from the assessment of these fees, however, as a courtesy to our guests, Paul Gauguin Cruises will issue a Ship Board Credit in increments of $25 for foreign transaction fees charged on the guest’s credit card related to payments for the reservation (not for onboard charges) and only if requested and evidence (credit card statement) of the Foreign Transaction Fee is provided.
Ponant Yacht Cruises
Corporate Office Address
408 avenue rue Prado
13008 Marseille
France
Phone Numbers
General Reservations
888-400-1082
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
17% - Cruise fare less NCF if applicable for bookings made after 3/10/21
Bookings made before that date were at your office's previous level.
Cruise Amenities
$100 Shipboard credit per person on all sailings
Disbursement
Commission paid after sailing.
Cruise Line Website
http://en.ponant.com/
Agent Booking Website
http://en.ponant.com/Travel-Agent-Centre
Support Email Address
http://en.ponant.com/Contact2
Sales Contacts
Travel Edge's main contact:
Dale Woods
Director of Business Development, Northeast USA
646.517.0341
For a full list of regional representatives, please check the attached PDF file.
Theresa Gatta
VP of Sales, North America
tgatta@ponant.com
132 East 70th Street
New York, NY 10021
Notes
There is already an AGENCY ACCOUNT set up for ALL Travel Edge offices. Please use the PONANT ACCOUNT for your location use the following codes:
PONANT ACCOUNT CODES:
Toronto - 30605
New York - 30604
Atlanta - 14872
La Jolla - 18648
Orange - 608
Palm Desert - 18658
Rolling Hills Estates - 28687
To create an ADVISOR Account please follow these steps:
1.Go to : https://us.ponant.com/
2.Scroll the bottom of the homepage
3.Click on: Travel Advisor Center
4.Don’t Have an Advisor Account, click “Create Your Account”
5.Does Your Agency Already Have an Account with PONANT?
Click ‘YES’
Enter PONANT Account Code; xxxxx (see thelist above for your office's account code à) , and click Submit
6.Continue to complete the forms to set up an Advisor Account
Attachments
Team slide Contact info Jan 28 2023.pdf
Princess Cruises
Category
Contemporary
Corporate Office Address
24305 Town Center Drive
Santa Clarita, CA 91355
Phone Numbers
General Reservations
800-758-1130 or 1800-421-1700
Monday to Saturday 8am - 5pm (PT)
Group Sales Department:
Same phone number as above, selection option 1and then option 3
Monday to Saturday 8am - 5pm (PT)
Email: princessgroupsupport@princesscruises.com
OneSource Help Desk
800-544-9032
Monday to Friday 8am - 5pm PST, Closed Saturday & Sunday
For all other depts, please refer to the attached reference guide
Princess depts Reference Guide.pdfPrincess depts Reference Guide.pdf
Agency Reference ID
Booking into Travel Edge National Groups, Please use ARC 05769260/phone # 714-540-8005, provide Group # and Voyage # to secure group rates & amenities.
Commission
Cruise
15% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
5%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
Non-commissionable
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Disbursement
Individual Bookings
After final payment
Group Bookings
After final payment
Cruise Line Website
www.princess.com
Agent Booking Website
https://book.princess.com
Support Phone
800-544-9032
Monday - Friday 6:00 AM - 5:45 PM PST
Saturday 7:00 AM - 4:00 PM PST
Sunday Closed
Sales Contacts
Business Development Managers:
Please see attached PDF files below for full list broken out by region
Note: NEW BDM for California (Southern) San Diego and Imperial County, Arizona is Marissa Kahlon, mkahlon@princesscruises.com
Inside Sales:
Tel: 800-541-0333 ext. 44700 or Direct: 661-284-4700
princess-sales@princesscruises.com
Princess BDM is for Bermuda
Kathleen Kandolph,
Manager, International Sales
1-661-284-4327
The local level BDM in the Atlanta area is Amy Alford aalford@princesscruises.com
Mary Jencen is the national accounts BDM for Travel Edge mjencen@princesscruises.com
Notes
Branch Booking Instructions - FIT
Call the cruise line direct or book using OneSource/Polar Online, using your own branch phone number.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct or book using OneSource/Polar Online.
Booking into Travel Edge National Groups
Please use ARC 05769260/phone # 714-540-8005, provide Group # and Voyage # to secure group rates & amenities.
All check/money order payments for Princess bookings made by travel consultants or agencies must be mailed to the following addresses:
Princess Cruises
Attn: Cash Operations
PO Box 9345
Seattle, WA 98109-9345
For FedEx or UPS
Princess Cruises
Cash Applications
300 Elliott Ave.
Seattle, Washington 98119
All Check / Money Order payments must include the following:
• Booking number(s)
• Guest name(s)
• Name of Ship
• Sailing date
• Group number (if applicable)
• Amount to be applied to each booking (if more than one) should be clearly noted on the check.
Quark
Corporate Office Address
3131 Elliot Avenue
Suite# 250
Seattle, WA
98121
Phone Numbers
(888) 979-4607+1-802-490-7668
Commission
14% on the expedition booking and 5% on an extension (i.e. Iguazu Falls or Easter Island)
Cruise Amenities
$150 shipboard credit per person on all sailings.
Must use promo code TravelEdge150
Disbursement
Commission paid after sailing.
Cruise Line Website
www.quarkexpeditions.com/en
Agent Booking Website
www.quarkexpeditions.com/en/agents
Support Phone
(888) 979-4607+1-802-490-7668
Sales Contacts
Global Partnership Manager
Lauda Guignot
Laura.guignot@quarkexpeditions.com
US West Rebecca Stacey
rebecca.stacey@quarkexpeditions.com
US Central & Latin America Taylor Hess
Taylor.Hess@quarkexpeditions.com
US South Kirk Anthony
kirk.anthony@quarkexpeditions.com
Canada West & Washington Jake Rogers
Jake.Rogers@quarkexpeditions.com
Area Sales Director,East
Randolph TenEyck
p: 610-570-8908
e: randolph.teneyck@quarkexpeditions.com
Regent Seven Seas Cruises
Category
Small Ship Luxury
Corporate Office Address
8300 NW 33rd Street, Suite 100
Miami, Florida
33122
Phone Numbers
General Reservations
800-285-1835
rsscresv@rssc.com
Group Sales Department
Same as above
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
17% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
5%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
5%
Transfers
Non-commissionable
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Select Amenity dates for Travel Edge and Ensemble are also available to access through ADX Cruise Promo Search.
Disbursement
Individual Bookings
After sailing
Group Bookings
After sailing
Cruise Line Website
www.rssc.com
Agent Booking Website
www.rssc.com/agent
Support Phone
866-720-4111
Monday - Friday 9:00 AM - 6:30 PM EST
Saturday Closed
Sunday Closed
Sales Contacts
Senior Vice President, Sales:
Shawn Tubman
stubman@RSSC.com
Tel: 305-514-2310
Director of Sales and Marketing:
Sheri Pasternak
spasternak@rssc.com
914-475-7232
Ana Carolina Lopes
alopes@rssc.com
(954) 940-7223
Notes
Branch Booking Instructions - FIT
Use your branch phone number, book direct with RSSC reservations.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.
Booking into Travel Edge National Groups
Book using your own branch phone number, provide Group # to secure group rates, amenities, inventory, cruise line documentation and communication.
Check Payments:
Checks sent by UPS or FedEx should be sent to:
Regent Seven Seas Cruises
Attn: Payment Application Department
7665 Corporate Center Dr.
Miami FL 33126
Checks being sent by regular mail should continue to go to our lockbox address:
Regent Seven Seas Cruises
P.O. Box 742307
Atlanta, Georgia 30374-2307
Ritz Carlton Yacht Collection
Category
Small Ship Luxury
Corporate Office Address
The Ritz-Carlton Yacht Collection
K2, First Floor
Forni Complex, Valletta Waterfront
Floriana, FRN 1913 Malta
The Ritz-Carlton Yacht Collection
100 NE 3rd Ave.
Suite 1100
Fort Lauderdale, FL 33301
Phone Numbers
Dedicated Travel Partner Lines
FORT LAUDERDALE RESERVATIONS OFFICE
Servicing reservations from the Americas
Monday - Friday: 8:30 am - 8:00 pm ET; Saturday: 09:00 am - 6:00 pm ET; (Sunday Closed)
(833) 753-9265 (U.S. & Canada) or +1 (305) 907-7101 (Outside the U.S. & Canada)
MALTA RESERVATIONS OFFICE
Servicing reservations from Europe, the Middle East & Africa
Monday - Friday: 8:00 - 18:30 CET; Saturday: 9:00 - 13:00 CET (Sunday Closed)
+356 2778 0081 (Outside the U.K.) or 08000 488667 (U.K.)
ASIA RESERVATIONS OFFICE
Servicing reservations from Asia
Monday - Friday: 21:00 - 06:00 CST; (Saturday & Sunday Closed)
+61285520211
AUSTRALIA AND NEW ZEALAND RESERVATIONS OFFICE
Servicing reservations from Australia & New Zealand
Monday - Friday: 08:00-12:00 & 15:00 – 00:00 AEDT; (Saturday & Sunday Closed)
+61285520211
Commission
Cruise 15% - Cruise fare less NCF if applicable
Disbursement Individual Bookings 14 days of the client voyage completion
Cruise Line Website
Luxury Cruises Aboard The Ritz-Carlton Yacht Collection
Agent Booking Website
Travel Professional | The Ritz-Carlton Yacht Collection
Sales Contact
Richard Whitaker
Richard.Whitaker@ritz-carltonyachtcollection.com
Riviera River Cruises
Corporate Office Address
Riviera River Cruises
1515 Black Rock Turnpike
Fairfield, CT 06825
Phone Numbers
General Reservations 888-838-8820 (Mon-Fri 9am-5pm EST)
Email info@rivierarivercruises.com
Group Request - send to groups@rivierarivercruises.com
Non-cruise Travel Requests: (air, hotels, transfers):Theresa Vlug. email info@rivierarivercruises.com or call 888 6890054
Commission
18% - Cruise fare less NCF if applicable
Cruise Amenities
Complimentary Beverage Package is included
Cruise Line Website
www.rivierarivercruises.com
Agent Booking Website
www.rivierarivercruises.com/agency
Agency Code: (Same User ID is used by all the agents in that branch)
Santa Ana - User ID: 05769260
La Jolla - User ID: 05711355
Palm Desert - User ID: 05852545
Rolling Hills - User ID: 05875004
NYC - User ID: 33808493
Atlanta - User ID: 11858630
Bermuda- User ID: 58900203
Toronto- User ID: 67682543
Password is RivieraUSA (It is case sensitive)
When you complete the booking please add your name and your email address.
Support Email Address
info@rivierarivercruises.com
Support Phone
888-545-4898
Sales Contacts
Vice President overseeing the USA
Marilyn.conroy - Marilyn.conroy@rivierarivercruises.com
Sales Support:
Bruce.metzendorf - Bruce.metzendorf@rivierarivercruises.com
Notes
The deposit for all river cruises is $400 per person and is payable at the time of booking. Please note that deposits are non-refundable. If you have any queries reagarding deposit payments please contact the reservations team.
Royal Caribbean International
Category
Contemporary
Corporate Office Address
1050 Caribbean Way
Miami, FL
33132
Phone Numbers
Individual Reservations, Group Reservations and Customer Service use
Pre-Cruise: (800) 529-6918
7am - 11pm EST Mon-Fri
9am - 8pm EST Sat/Sun
For a full list of other departments at Royal Caribbean, please reference the attached PDF file
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
16% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
Non-commissionable
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
Non-commissionable
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Select Amenity dates for Travel Edge and Ensemble are also available to access through ADX Cruise Promo Search.
Disbursement
Individual Bookings
After final payment
Group Bookings
After sailing
Cruise Line Website
www.royalcaribbean.com - General Consumer Website
www.loyaltoyoualways.com - News, Promotions, Deployments, Marketing
www.royalcaribbeanincentives.com - Corporate, Meetings, Incentive groups
www.royalcaribbeancruisetours.com - Alaska Cruisetours
www.youtube.com/user/royalcaribbeanintl - Dedicated YouTube Channel
Agent Booking Website
www.cruisingpower.com - Travel Advisor Toolbox Website (booking engine, reference, etc.)
Automation Support - Mon -Fri 9:00 AM - 7:30 PM ET
Phone: 1-800-443-5789
Email: cmsupport@rccl.com
Support Phone
Phone Numbers
Individual Reservations, Group Reservations and Customer Service: 1-844-278-9748,
Monday - Friday 9:00 AM - 7:30 PM EST
Saturday Closed
Sunday Closed
Sales Contacts
Travel Edge HQ
Eric St Pierre, National Account Manager
Est-pierre@rccl.com
Cell : 514-817-8204
Chantal Rodriguez, Account Executive
Canadasupport@rccl.com
Direct Line : 305-982-2145
Travel Edge Canada – (416) 789-3271
Maria Gibson, Strategic Account Manager
MariaGsupport@rccl.com
Travel Edge Palm Desert - (760) 340-6661, La Jolla (858) 459-0681/ Orange (714) 540-8005
Vincent Trotter, Strategic Account Manager
Travel Edge Rolling Hill - (310) 541-5681
Nancy Estrada, Strategic Account Manager
Travel Edge Atlanta - (404) 478-8888
Robin Washington, Strategic Account Manager
Travel Edge New York - (212) 265-8420
Diego Alexander Velez, Strategic Account Manager
Cell: 201.289.2720 | DiegoVelez@rccl.com
Thomas Cherry, Business Development Specialist Sales
Tel: 800.327.2056 Ext. 83625 | DiegoVSupport@rccl.com
Travel Edge Bermuda - (441) 292-3033
Mike Francis, National Account Manager
Amanda Morales, Account Executive
Notes
Branch Booking Instructions - FIT
Use your branch phone number or IATA, book with aDX or by calling the cruise line direct.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.
Booking into Travel Edge National Groups
To access a Travel Edge National Group, quote Master Group phone number (647) 943-8998 and the Group Number. When you make a booking, make sure to add your branch phone number and your email as the secondary contact to receive confirmations and notices.
Note: Required Steps To Cancel A Booking
If you make a booking into a Travel Edge National Group and need to cancel, you must:
• Contact the respective Group Department for each cruise line
• Request cancellation of your booking number
• Request the stateroom category you were holding be returned to the group block
Attachments
Contact RCI 3-2022.PDF
Seabourn Cruise Line
Category
Small Ship Luxury
Corporate Office Address
450 – Third Avenue West, Seattle, WA, 98119
Phone Numbers
General Reservations
800-929-9595, press 1 than press 2
Group Sales Department
800-929-9595, press 1 than press 1
Business Development Services (Sales)
866-755-5622
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
16% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
5%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
15%
Transfers
15%
Cruise Amenities
Ensemble Amenity dates are available through the Ensemble Portal>Partnership Search>Download Amenity Program Dates
Disbursement
Individual Bookings
After sailing
Group Bookings
After sailing
Cruise Line Website
www.seabourn.com
Agent Booking Website
https://book.princess.com
Support Phone
Sales Department:
Tel: 800-544-0443 Option 4
NEW Exclusive Elite Agency Line 1-888-491-0830 Monday - Friday 6:00 AM - 5:00 PM PST
Saturday 6:00 AM - 3:30 PM PST
Sunday 7:00 AM - 3:30 PM PST
Travel Emergency Line: +1 206 262-5800 Option #5 = Urgent
Enroute Travel +1 206 626-9186 #1 Port and no air #2 Urgent 48hrs #3 Air Travel
Sales Contacts
Click here to see sales contacts
Traci Farden, (HAL)
tfarden@hollandamerica.com
Notes
Branch Booking Instructions - FIT
Call the cruise line direct or book using OneSource/Polar Online, using your own branch phone number.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct or book using OneSource/Polar Online.
Seadream Yacht Club
Category
Small Ship Luxury
Corporate Office Address
601 Brickell Key Drive, Ste 1050, Miami, FL 3131
Phone Numbers
1800 707 4911
Groups
1800 707 4911 (Ask for Groups)
Hours: 8am - 8pm EST
Commission
14%
Cruise Amenities
$200 spa credit on all 2021/2022 departures
Support Email Address
info@seadream.com
Sales Contacts
For Full list see attached PDF file
Seadream Yacht Club Team Map 2021.pdf
Attachments
Seadream Yacht Club Team Map 2021.pdf
Silversea Cruises
Category
Small Ship Luxury
Corporate Office Address
333 SE 2nd Ave
Suite 2600
Miami
FL 33131
Phone Numbers
General Reservations
800-722-9955, press 1
Group Sales Department
same as above
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
17% - Cruise fare less NCF if applicable
1% additional commission for First Time to Silversea Clients
1% additional commission on Expedition Voyages
12% - Encino, North Carolina & Colorado Branches
Pre/Post Hotel Package
5%
Cruise Line Air
5%
Cruise Line Insurance Plan
5%
Transfers
5%
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Select Amenity dates for Travel Edge and Ensemble are also available to access through ADX Cruise Promo Search.
Disbursement
Individual Bookings
After sailing
Group Bookings
After sailing
Cruise Line Website
www.silversea.com
Agent Booking Website
https://my.silversea.com/Account/LogOn
Support Phone
Call Reservation and ask for the Sales Department
Monday - Friday 9AM - 8PM EST
Saturday - 9AM - 5PM
Sunday - Closed
Sales Contacts
For full list of regional sales contacts, Click here
or paste this into your browser:
https://www.silversea.com/other-resources/travel-professional-center/sales-team.html
Notes
Branch Booking Instructions - FIT
Use your branch phone number, book by calling the cruise line direct or online with My Silversea.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.
Booking into Tavel Edge National Groups
There will be no additional Travel Edge National Groups at this time
Star Clippers
Corporate Office Address
760 NW 107th Ave.
Suite 100
Miami, FL 33172
Phone Numbers
General/Group Reservations
800-442-0551
Hours: Mon-Fri 8:30am-7:30pm EST / Sat 10am-5pm EST
Email: reservations@starclippers.com
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
15% - Cruise fare less NCF if applicable.
Cruise Amenities
$150 Shipboard credit per suite on all sailings
Disbursement
Commission paid after sailing.
Cruise Line Website
www.starclippers.com/us-dom
Agent Booking Website
www.starclippers.com/us-dom/travel-agent-media-area.html
Sales Contacts
Regional BDE:
Northeast (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV)
Beth LindseyElwood
beth.lindey.elwood@starclippers.com
East (NJ, NY)
Jeri Hamiltond
jeri.hamilton@starclippers.com
Midwest (IA, IL, IN, KS, KY, MI, MO, ND, NE, OH, OK, SD, TX, WI)
Jill Gluchowski
jill.gluchowski@starclippers.com
Canada
June Muenzer
june.muenzer@starclippers.com
201-803-7279
Uniworld Boutique River Cruise Collection
Category
Boutique River Cruis
Corporate Office Address
17323 Ventura Boulevard
Los Angeles, CA 91316
Agent Ref # to use when booking
Book using your Branch ARC/IATA & phone number
Corporate Website
www.uniworld.com
Phone Numbers
General Reservations: 800-733-7820
Hours: Mon-Fri 6am-6pm PST / Sat 6:30am-3pm PST
Group Department / Reservations: 800-425-0043
Hours: Mon-Fri 6am-5:30pm PST
Email: groupinfo@uniworld.com
Automation Support
Phone: 1-800-868-7905
Email: sales@uniworld.com
Agent Booking Website
http://uniworld.com/agency/user
Cruise Amenities
You must reference the correct promotion code for the departure year and country at time of booking
Itinerary | Departure Date | Discount pp | Promo Code | Country |
---|---|---|---|---|
All | 2023 | $100pp SBC USD | TEDGEA23-U | USA |
All | 2024 | $100pp SBC USD | TEDGEA24-U | |
All | 2023 | $100pp SBC USD | TEDGEA23-C | Canada |
All | 2024 | $100pp SBC USD | TEDGEA24-C |
Sales Contact
See PDF for Sales contacts
Commission
Cruise
18% - Cruise fare less NCF if applicable
Land Program
10%
Cruise Line Air
5%
Cruise Line Insurance Plan
10%
Disbursement
more information coming soon
Viking Cruises
Category
River & Midsize Ship Premium
Corporate Office Address
5700 Canoga Ave., Suite 500
Woodland Hills, CA
91367
Phone Numbers
General Reservations
800-304-9616, press 9
Group Sales Department
888-505-7984
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
Ocean: 17% - Cruise fare less NCF if applicable
River: 1% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
12%
Cruise Line Air
5%
Cruise Line Insurance Plan
10%
Transfers
12%
Disbursement
Commission paid after sailing.
Cruise Line Website
www.vikingcruises.com
Agent Booking Website
www.vikingrivercruises.com/agents
Support Email Address
sales@vikingcruises.com
Support Phone
Call Inside Sales Department at 888-307-6966
Monday - Friday 8:30 AM - 6:00 PM PST
Saturday Closed
Sunday Closed
Sales Contacts
See attached sales contact List
Note: Leslie Marshall has retired, please use salessupport@viking.com instead if you need to reach out to her.
Notes
Branch Booking Instructions - FIT
Use your Branch ARC/IATA/CLIA #, book by calling Viking direct or online through the Viking Travel Agent Portal.
Branch Booking Instructions - Groups (set up by your individual branch)
Use your Branch ARC/IATA/CLIA #, book by calling Viking direct or online through the Viking Travel Agent Portal.
Booking into Travel Edge National Groups
There will be no additional Travel Edge National Groups at this time
Virgin Voyages
Category
Large Ship Premium
Corporate Office Address
1000 South Pine Island Road, Suite 600
Plantation, FL 33324
Phone Numbers
Mon-Fri from 8am-9pm or Sat-Sun from 9am-6pm (EST)
(800) 430-5308 USA & CAN
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
16% on Voyage Fare; 10% on all pre-voyage sales and NO NCFS
**New Resources **
Updated assets to enhance your consumer and travel advisor facing landing pages. These materials are designed to captivate and inspire your Sailors and really showcase the award-winning experience onboard a Virgin Voyages cruise.
You’ll sea updates for our:
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Brand Statement
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Sailor Inclusions and Design Tiles
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Latest Lady Ship Information and Onboard Content
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Destination Information
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Imagery and Videos
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Sustainability Commitment
Cruise Line Website
www.virginvoyages.com
Agent Booking Website
www.firstmates.com
Sales Contacts
See attached pdf file for the full list of contacts
[Join Virgin Voyages' award-winning e-learning program, Seacademy]
(https://www.firstmates.com/fmdc/s/tools-and-guides)
Windstar Cruises
Category
Small Ship Premium
Corporate Office Address
2101 4th Avenue
Suite 210
Seattle, WA 98121
Phone Numbers
General Reservations
800-258-7245, press 1
Group Sales Department
same as above
Agency Reference ID
Book using your Branch ARC/IATA & phone number
Commission
Cruise
16% - Booked under Santa Ana (Cruise fare less NCF if applicable)
All other branches are Tiered beginning at 10% based on individual branch performance.
Pre/Post Hotel Package
5%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
Non-commissionable
Disbursement
Two weeks after the sailing
Cruise Line Website
www.windstarcruises.com
Agent Booking Website
Windstar Agent Hub
Support Email Address
windstar_sales@windstarcruises.com
Sales Contacts
Regional Sales Managers:
Windstar Sales Team Contact information
Notes
Branch Booking Instructions - FIT
Use HQ phone #, book direct with Windstar.
Branch Booking Instructions - Groups (set up by your individual branch)
Use HQ phone #, book direct with Windstar.
Booking into Travel Edge National Groups
There are no Travel Edge National Groups at this time