CRUISE VENDORS

Branch IATA & phone numbers to book cruises:
  • New York: IATA 33808493 / Phone 212-265-8420
  • Orange County: IATA 05769260 / Phone 714-540-8005
  • Canada: IATA 67682543 / Phone 416-789-3271
  • Atlanta: IATA 11858630 / Phone 404-478-8888

Preferred Partners

Ama Waterways

Category
Luxury River Cruises

Corporate Office Address
26010 Mureau Road
Calabasas, CA 91302

Phone Numbers
General Reservations
800-626-0126 (US & CA Toll free)

Group Sales Department
800-626-0126

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise 18% - Cruise fare less NCF if applicable
18% - Mekong River Cruise (excluding Intra Asia Air)
15% - Africa (excluding Intra Africa air)
Land Portion: 12%
Air: 5% on the full gross price including taxes
Intra-Asia Air: 5% on full gross price including taxes
Intra-Africa Air: 5% on full gross price including taxes
10% Additional Hotel Nights and Travel Protection Plans

Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates - US or CAD based on your log in Location

Disbursement
Commission paid after sailing.

Cruise Line Website
www.amawaterways.com

Agent Booking Website
www.amawaterways.com/agent

Support Email Address
it-helpdesk@amawaterways.com

Support Phone
818-466-5448

Sales Contacts
Full list of sales team is below

Sandra Gardiner
National Accounts Manager
Territory: Canada East
ph: 902-471-5099
sandra@amawaterways.com

Aqua Expeditions

Category
Small Ship Luxury

Corporate Office Address
​Calle Raymondi 253
Maynas, Loreto
Iquitos, Peru

Phone Numbers
Individual Bookings Phone: 844-819-7964
Group Bookings Phone: 844-819-7964

Hours of Operation:
Monday – Friday
8 am – 5:30 pm, central time​

Commission
​12%

Agent Booking Website
https://agent.aquaexpeditions.com/

Support Email Address
reservations@aquaexpeditions.com (new and existing reservations)

insidesales@aquaexpeditions.com (marketing and sales support)

Sales Contacts
​Monika Weinsoft
Director of Sales – North America
T: 503-887-5406
M: 503-887-5406
E: mweinsoft@aquaexpeditions.com

Cheryl Jiffo
Sales Manager – North America
T: 954-292-7960
E: cjiffo@aquaexpeditions.com

Notes
Exclusive offers

Aqua Expeditions Flyer - Intro for Partners

Avalon Waterways

Category
Luxury River Cruises

Corporate Office Address
5301 South Federal Circle
Littleton, CO 80123

Phone Numbers
General Reservations
877-797-8791 (Avalon Waterways)
800-221-0090 (Globus Family of Brands)
Monday-Friday 6 am - 6 pm
Saturday 7 am- 3:30 pm (Mountain Time)

Group Sales Department
800-221-0097 (Globus Family of Brands)
Monday-Friday 6 am - 6 pm
Saturday 7 am - 3:30 pm (Mountain Time)

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
USA Branches (USD) – 18% Cruise fare less NCF if applicable
Canada Branch (CDN$) - 17.5% Cruise fare less NCF if applicable
Land Program
17% (net land fare)
Pre/Post Hotel Package 10%
Cruise Line Air
5%
Cruise Line Insurance Plan
10%

Disbursement
Commission paid after sailing
Cruise Line Website

Agent Booking Website
https://agents.globusfamily.com

Support Email Address
WebTechSupport@globusfamily.com

Support Phone
800-647-4522
Monday-Friday 6 a.m.- 8 p.m.
Saturday/Sunday 7 a.m.- 8 p.m. (Mountain Time)

Azamara

Category
Upper Premium

Corporate Office Address
1050 Caribbean Way
Miami, FL 33132

Phone Numbers
General Reservations: 877-222-2526, press 2
Group Sales Department:877-222-2526, press 3

Agency Reference ID
Book using your Branch phone number

Commission
Cruise
16% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
10%
Cruise Line Air
Non-commissionable
Cruise Line Insurance Plan
10%
Transfers
Non-commissionable

Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates - US or CAD based on your log in location. In addition

For voyages NOT listed on the Ensemble amenity dates, we would like to offer a Travel Edge exclusive offer:

Booking Window: 2023
Voyages Available: Any 2020 Voyage
Offer: A bottle of Champagne and Chocolate Covered Strawberries.
Exclusions: Any already available Ensemble Amenity Date
Managing Offer: Please forward @Support Margarita Peloso the booking numbers made at the end of each quarter – March 31, June 30, September 30 and December 20 all the bookings deposited during those three previous months – Please Copy Mpeloso@azamara.com we will be able to add a Bottle of Champagne and Chocolate Covered Strawberries – compliments of Travel Edge​.

Disbursement
Individual Bookings: After final payment
Group Bookings: After sailing

Cruise Line Website
www.azamara.com

Agent Booking Website
AzamaraConnect

Support Email Address
SalesSupport@Azamara.com

Support Phone
800-443-5789
Monday - Friday 9:00 AM to 7:30 PM EST
Saturday Closed
Sunday Closed

Sales Contacts
USA and Canada Sales Business Development Managers: Click The Link Below

Notes
We are excited to announce our new and improved Travel Partner Portal Azamara Connect

Our new transition dates are:

March 16 - 19, 2023:

  • Azamara reservations will not be accessible online through third parties, including Air and Shorex, during this black out period.
  • Please contact our call center to create or modify any bookings. On March 20, 2023:
  • The new reservation system will go live and accessible via AzamaraConnect.
  • The all-new consumer website, Azamara.com, will also launch this day.
  • Bookings can be made by logging into Azamara Connect or through your GDS.
  • In the meantime, please continue to book Azamara via your GDS or Espresso. No other actions on your part are necessary at this time. ​Please visit AzamaraConnect.com to access the most recent information about Azamara.

Latest Offers
Browse our latest offers with customizable flyers and marketing materials.

Education
Register for on demand webinars, read sales tips, and download the travel advisor selling guide, all designed to help you become an Azamara expert.

Sales Team Contact
Please feel free to contact us by email at SalesSupport@Azamara.com or by phone 1-877-222-2526.

Celebrity Cruises

Category
Large Ship Premium

Corporate Office Address
1050 Caribbean Way
Miami, FL
33132-2096

Phone Numbers
Individual Reservations support
800-437-3111

Group Reservations support
800-437-4111

General Reservations - Celebrity Xpedition
866-973-8466

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
16% - Cruise fare less NCF if applicable

Galapagos cruises - 20%

Pre/Post Hotel Package
10%

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
10%

Transfers
Non-commissionable

Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.

Disbursement
Individual Bookings
After final payment

Group Bookings
After sailing

Cruise Line Website
www.celebritycruises.com

Agent Booking Website
www.cruisingpower.com

Support Email Address
cmsupport@rccl.com

Support Phone
Cruising power tech support - 00-443-5789
Monday - Friday 9:00 AM to 7:30 PM EST
Saturday Closed
Sunday Closed

Sales Contacts

TRAVEL EDGE ATLANTA
Ginny Hal
ginnyhall@celebrity.com

TRAVEL EDGE SANTA ANA
Michelle Lagman
mlagman@celebrity.com

TRAVEL EDGE CANADA
Brenda Yeomans
byeomans@celebrity.com

TRAVEL EDGE NEW YORK
Nick Gordon
ngordon@celebrity.com

TRAVEL EDGE LA JOLLA
Tiffany Freitas
tfreitas@celebrity.com

TRAVEL EDGE BERMUDA
Nick Gordon
ngordon@celebrity.com

TRAVEL EDGE SANTA BARBARA
Jansen Lagman
jlagman@celebrity.com

TRAVEL EDGE PALM DESERT
Jeff Geston
jgeston@celebrity.com

TRAVEL EDGE MENLO PARK
Taylor Rouco
trouco@celebrity.com

TRAVEL EDGE ROLLING HILL
Michelle Lagman
mlagman@celebrity.com

Overall Travel Edge account Business Development Manager:
TBA
CELL:
@celebrity.com

​​​​​​​​​​Notes
Branch Booking Instructions - FIT
Use your branch phone number or IATA, book with aDX or by calling the cruise line direct.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.

Booking into Travel Edge National Groups
To access a Travel Edge National Group, quote Master Group phone number (647)943-8998 and the Group Number. When you make a booking, make sure to add your branch phone number and your email as the secondary contact to receive confirmations and notices.

Note: Required Steps To Cancel A Booking
If you make a booking into a Travel Edge National Group and need to cancel, you must:
• Contact the respective Group Department for each cruise line
• Request cancellation of your booking number
• Request the stateroom category you were holding be returned to the group block

Celebrity Trades Contact & Resources

Celebrity Contacts

Crystal Cruises

Category
Midsize Ship Luxury

Corporate Office Address
1520 Kensington Road, Suite 212

Oak Brook, Illinois 60523-2156​

Phone Numbers
Currently the only way to book Crystal is by calling Reservations 1888-615-2802.

They are working to launch a web based booking portal as soon as possible. I will update this information as it is received. ​

Commission
17%

Cruise Amenities
Voyage amenities on all voyages (except for full WC)

7-8 night voyages: $125 per person SBC
9-10 night voyages: $200 per person SBC
11+ night voyages: $250 per person SBC

Disbursement
​TBA

Cruise Line Website
www.crystalcruises.com

Support Email Address
www.crystalcruises.com

Support Phone
​For assistance with new or existing reservations, please call 1-888-615-2802 (toll-free) or +1-786-464-4420 (international)​
Reservations: (800) 466-6620
Sales Support: (888) 616-5065
Email: salessupport@crystalcruises.com

Sales Contacts
Sales Support - salessupport@crystalcruises.com

Monique Ross
Director, Strategic & National Accounts
Crystal Cruises
(727) 366.6346 | mross@crystalcruises.com ​​

Melissa Nightingale
Regional Sales Director-Western US and Canada
650-590-6095 mnightingale@crystalcruises.com

Lynne Chomicz
Regional Sales Director, Midwest & Canada
Email: LChomicz@crystalcruises.com
Direct/Mobile: (630) 209-1114

Notes
​Sales Team Website - Crystal Cruises | Travel Advisors​

Cunard

Category
Midsize Ship Luxury

Corporate Office Address
24303 Town Center Drive. Suite 200
Santa Clarita, CA
91355

Phone Numbers
General Reservations
866-459-0414

Group Sales Department
Same as above
Email: cunardgroups@cunard.com
Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
15% - Cruise fare less NCF if applicable

Pre/Post Hotel Package
5%

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
10%

Transfers
Non-commissionable

Cruise Amenities
​Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.​

Disbursement
Individual Bookings
After final payment

Group Bookings
After sailing

Cruise Line Website
www.cunard.com

Agent Booking Website
http://book.princess.com

Support Phone
800-544-9032
Monday - Friday 6:00 AM - 5:45 PM PST
Saturday 7:00 AM - 4:00 PM PST
Sunday Closed

Sales Contacts
Business Development Managers: Cunard and Princess

National Accounts - Travel Edge
Wade Menard
wmenard@cunard.com

Elena Rodriguez, CIS, CTC
Director of Sales, Central U.S.
elrodriguez@princesscruises.com

Amy Alford
Business Development Manager
Central Region
aalford@princesscruises.com

Dave Circo
Business Development Manager
Illinois, Indiana, Michigan, Wisconsin
dcirco@princesscruises.com

Jim McBride
Business Development Manager
Central Region
jmcbride@princesscruises.com

Scott Moon
Business Development Manager
Northern Texas & Oklahoma
smoon@princesscruises.com

Joe Seeb
Business Development Manager
Iowa, Kansas, Minnesota, Missouri, Nebraska, North and South Dakota
jseeb@princesscruises.com

Hunter Smith
Business Development Manager
Southern Texas
hsmith@princesscruises.com

Marsha Patrick
Director of Sales, Western U.S. & Canada
mpatrick@princesscruises.com

Caron Clay, CTC

Business Development Manager
California (East Los Angeles, Riverside, and San Bernadino Counties)
cclay@princesscruises.com

Mark W. Costa
Business Development Manager
Washington, Oregon, Idaho, Montana, and Alaska
markcosta@princesscruises.com

Marissa Kahlon
Business Development Manager
North Orange County, South & East LA County, Inland Empire, and Hawaii
mkahlon@princesscruises.com

Kevin Kerwin
Business Development Manager
Southern California and Nevada
kkerwin@princesscruises.com

Mia Kovacevic
Business Development Manager
Northern California: San Francisco, Marin, Napa, Sonoma, Mendocino, Solano, Yolo, Lassen, Shasta, Humboldt, Trinity, Del Norte, Siskiyou, Butte, Yuba, Sacramento, El Dorado, Sierra Nevada, and Placer Counties
mkovacevic@princesscruises.com

Dana McCullough
Business Development Manager
Arizona, Colorado, Wyoming, Utah, and New Mexico
dmccullough@princesscruises.com

Korey Seegmiller
Business Development Manager
North Central California: Santa Clara, Stanislaus, Merced Counties, Contra Costa, Amador, Mono, Tuolumne, Calaveras, San Joaquin, Alameda County, East Bay, San Mateo Counties, The Peninsula, Santa Cruz, Monterey, San Luis Obispo, Santa Maria, Fresno and Visalia
kseegmiller@princesscruises.com

Josh Ogden
Business Development Manager
Western United States
joogden@princesscruises.com

Mara Zommers
Business Development Manager
California
mazommers@princesscruises.com

Anthony Viciana
Director of Sales, Eastern & Southeast U.S.
aviciana@princesscruises.com

Stephanie Bronson
Business Development Manager
Southwest Florida
sbronson@princesscruises.com

Kate Carideo
Business Development Manager
New York & New England
kcarideo@princesscruises.com

Lynne Herr
Business Development Manager
Virginia, West Virginia & the Carolinas
lherr@princesscruises.com

Debby Hege
Business Development Manager
Northeast
dhege@princesscruises.com

Ted Knight
Business Development Manager
North & Central Florida
tknight@princesscruises.com

Wendy Prater
Business Development Manager
Mid-Atlantic
wprater@princesscruises.com

Alisa J. Roberts
Business Development Manager
Southeast
aroberts@princesscruises.com

Allen Seigler
Business Development Manager
Southern U.S.
aseigler@princesscruises.com

Bryan Coats
Business Development Manager
Southeast Florida
bcoats@princesscruises.com

Canada

Marsha Patrick
Director of Sales, Canada
mpatrick@princesscruises.com

Christine Kelly
Business Development Manager
Eastern Canada (Ontario, Quebec & Atlantic Canada)
ckelly@princesscruises.com

Cindy Woloshyn
Business Development Manager
Western Canada
cschell@princesscruises.com

Stephanie Vazquez
Business Development Manager
Canada
stvazquez@princesscruises.com

Inside Sales:
Tel: 800-541-0333 ext. 44700 or Direct: 661-284-4700
princess-sales@princesscruises.com
​​Notes
Branch Booking Instructions - FIT
Use your branch phone number or IATA, book with aDX or by calling the cruise line direct.

Booking into Travel Edge National Groups
To access a Worldview Travel National Group, quote Master Group phone number (714)540-8005 and the Group Number. When you make a booking, please advise your email to receiver confirmations.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct or book using OneSource/Polar Online.

All check/money order payments for Princess bookings made by travel consultants or agencies must be mailed to the following addresses:
Cunard Line
Attn: Cash Operations
PO Box 9345
Seattle, WA 98109-9345

For FedEx or UPS
Cunard Line
Cash Applications
300 Elliott Ave.
Seattle, Washington 98119

All Check / Money Order payments must include the following:
• Booking number(s)
• Guest name(s)
• Name of Ship
• Sailing date
• Group number (if applicable)
• Amount to be applied to each booking (if more than one) should be clearly noted on the check.

Explora Journeys

Corporate Office Address
​Avenue Eugene-Pittard 16, 1206 Geneva, Switzerland

Phone Numbers
​1-833-697-0648 both for USA and Canada

Hours of Operation

8:30am – 8:30pm

Commission
​18%

Cruise Line Website
www.explorajourneys.com

Agent Booking Website
www.explorajourneys.com/traveladvisors

Support Email Address
support@explorajourneys.com

Support Phone
​1-833-697-0648 both for USA and Canada

Sales Contacts
Aimee Price – Head of Sales USA West & Canada
aimee.price@explorajourneys.com
206.635.6670

Saul Fonseca – Head of Sales USA East & LATAM
saul.fonseca@explorajourneys.com
786.423.2086

Kathy Lu - Business Relationship Lead Mid-Atlantic Region
Phone: 626-236-8354
email: Kathy.Lu@explorajourneys.com

Tomas Baca-Cruz – Business Relationship Lead Southeast
Phone: 954.892.7916
email: tomas.bacacruze@explorajourneys.com

Allison Farrell- Business Relationship Lead Northeast
Phone: 914.602.3468
email: allision.farrell@explorajourneys.com

Joseph Barney - Business Relationship Lead West Region
Phone: 310-266-1945
email: joseph.barney@explorajourneys.com

Camilo Duque – Business Relationship Lead Key & National Accounts West
Phone: 305.496.5448
email: Camilo.duque@explorajourneys.com

Mary Gallo - Business Relationship Lead - Central Region
Phone: 773-793-3528
email: Mary.Gallo@explorajourneys.com

Lisa Willey - Business Relationship Lead, Western Canada
Phone: 604 351 3771
email: lisa.willey@explorajourneys.com

Patricia Di Benedetto - Business Relationship Lead, Eastern Canada
Phone: 647 531 3498
email: patricia.dibenedetto@explorajourneys.com

Kaitlin Krueger - Business Relationship Expert, USA West & Canada
Phone: 909 742 2519
email: kaitlin.krueger@explorajourneys.com

Full Sales Team​

Engage Your Audience with Customized Messaging

Category
Midsize Ship Premium

Corporate Office Address
450 – Third Avenue West, Seattle, WA, 98119​

Phone Numbers
General Reservations
888-425-9274

Group Sales Department
888-425-9477

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
16% - Cruise fare less NCF if applicable

Pre/Post Hotel Package
10%

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
10%

Transfers
10%

Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.​

Disbursement
Individual Bookings
After final payment

Group Bookings
After final payment

Cruise Line Website
www.hollandamerica.com

Agent Booking Website
http://book.princess.com

www.hollandamerica.com/travelAgentHQ

Support Email Address
TechSupport@HollandAmerica.com

Support Phone
800-544-9032
Monday - Friday 6:01 AM - 5:46 PM PST
Saturday 7:01 AM - 3:59 PM PST

Sales Contacts

Click here to see sales contacts

Notes
Branch Booking Instructions - FIT
Call the cruise line direct or book using OneSource/Polar Online, using your own branch phone number.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct or book using OneSource/Polar Online.

Booking into Travel Edge National Groups
Please use ARC 05769260/phone # 714-540-8005, provide Group # and Voyage # to secure group rates & amenities.<

Hurtigruten

Corporate Office Address
1505 Westlake Avenue North
Suite 125
Seattle, WA 98109

Phone Numbers
General Reservations

1 (866) 280-0642 (US & CA for Hurtigruten)
+52 81-4170-9474 (MX)
+1 (877) 688-0984 (US Groups)
+1 (833) 230-0285 (US Port-to-Port)

Sales Support

SalesSupport@hurtigruten.com
americasgroups@hurtigruten.com
Hurtigruten US: Norwegian Fjords & Northern Lights Cruises Click here for more information

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
15% on voyages over 5 days (net cruise fare)
10% on voyages less than 5 days (net cruise fare)
5 % commission for the excursions booked in advance. (This will not apply if guests booked onboard the ship)

Pre/Post Hotel Package
5%

Cruise Line Air
5%

Disbursement
Commission paid after sailing.

Cruise Line Website
Click here

Agent Booking Website
Click here

Sales Contacts
Sales Manager
Eric Bacon
Direct: (213) 944-7466​
Email: Eric.Bacon@hurtigruten.com

Business Development Manager, OR, CA, NV, UT, AZ, NM, HI
Karen Freundlich
Direct: (425) 637-8561
Cell: (661) 803-7595
Email: karen.freundlich@hurtigruten.com

Business Development Manager, Eastern Canada
Ian Kivell
Email: ian.kivell@hurtigruten.com

Lindblad Expeditions

Corporate Office Address
96 Morton Street
9th Floor
New York, NY 10014

Phone Numbers
General Reservations
800-397-3348 or 800-783-6656
Hours: Mon-Fri 9am-8pm EST / Sat-Sun 10am-5pm EST

Agency Reference ID
HQ # 714-540-8005 / ARC # 05769260

Commission
Cruise
12% - Cruise fare less NCF if applicable

Land Program
10% (Land Extensions operated by Lindblad Expeditions)

Pre/Post Hotel Package
10% (Land Extensions operated by Lindblad Expeditions)

Cruise Line Insurance Plan
10%

Disbursement
Commission paid after sailing

Cruise Line Website
www.expeditions.com

Agent Booking Website
http://agents.expeditions.com/for_travel_agents

Sales Contacts

Lesa Bain ,Vice President Sales North America

Office: 212.261.9039

lesab@expeditions.com

Samantha Gorin, BDM, West Coast (CA, OR, WA, NV, AZ,UT, ID)

SamanthaG@expeditions.com

Office: 917 972 9467

Norwegian Cruise Lines

Category
Contemporary

Corporate Office Address
7665 Corporate Center Drive
Miami, FL
33126

Phone Numbers
General Reservations
800-327-7030, press 2

Group Sales Department
800-327-7030, press 1

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
16% - Cruise fare less NCF if applicable

Pre/Post Hotel Package
10%

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
10%

Transfers
Non-commissionable

Cruise Amenities
​Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.​

Disbursement
Individual Bookings
After final payment

Group Bookings
Any time after 75days to sailing date

Cruise Line Website
www.ncl.com

Agent Booking Website
Norwegian Central​

If you need assistance using the site, call 1-866-625-1160 to speak with automation support desk.

Support Email Address
1-800-327-7030 (USA/Canada) Touch 1 then 3 on Menu

E-Mail Address: ncladmin@ncl.com

Support Phone
866-625-1160
Monday - Friday 9:00 AM - 8:00 PM EST
Saturday 9:00 AM - 5:30 PM EST
Sunday 9:00 AM - 5:30 PM EST

Sales Contacts
Director, National Accounts:

Ivette Pimentel

ipimentel@ncl.com

305-436-4591

Click Here for Sales Team Contact information Sales Contacts (ncl.com)​
​​​​​​​​​Notes
Branch Booking Instructions - FIT
Call the cruise line direct or book using SeaWebAgents.NCL.com

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.

Booking into Travel Edge National Groups
Book using your own branch phone number, provide Group # to secure group rates, amenities, inventory, cruise line documentation and communication.

Oceania Cruises

Category
Upper Premium

Corporate Office Address
8300 NW 33rd Street, Suite 100
Miami, FL
33122

Phone Numbers
General Reservations
800-531-5619 or 800-404-6305

Group Sales Department
Same as above

Accounting Department
Same as above

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
17% - Cruise fare less NCF if applicable

Pre/Post Hotel Package
10%

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
10%

Transfers
5%

Cruise Amenities
​Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.​

Disbursement
Individual Bookings
Approximately 2 weeks prior to sailing

Group Bookings
Within 30 days of sailing

Cruise Line Website
www.oceaniacruises.com

Agent Booking Website
https://www.oceaniacruises.com/agent/agent-login?ReturnUrl=%2Fagent%2Fplan-a-cruise

Support Phone
Call Reservations line
Monday - Friday 8:30 AM - 9:00 PM EST
Saturday 9:00 AM - 5:30 PM EST
Sunday 10:00 AM - 6:00 PM EST

Sales Contacts
USA Regional Sales Directors:

Southern California (Santa Barbara to San Diego)
Andrea Sopinanukul - Director of Sales
asopinanukul@oceaniacruises.com

Northern California & Pacific Northwest (NV, OR, WA, ID, WY, MT, ND, SD, MN)
Dana Dubart – Director of Sales
ddubart@oceaniacruises.com

California
Jess Potts – Business Development Manager
jpotts@oceaniacruises.com

Southwest & Central (TX, AZ. NM, UT, CO, OK, AR)
Kari Roach – Director of Sales
KRoach@oceaniacruises.com

Pacific Northwest & Southwest
Karla Anon – Business Development Manager
kanon@oceaniacruises.com

Southeast & Midwest
Loretta Echols – Director of Sales
Lechols@oceaniacruises.com

Southeast & Midwest
Robert Roca – Sales Development Specialist
roroca@oceaniacruises.com

Florida
Jill Hanlon – Director of Sales
JHanlon@oceaniacruises.com

Midwest
Elsa Ramirez – Business Development Manager
eramirez@oceaniacruises.com

Southeast
Maggie de la Cruz – Business Development Manager
mdelacruz@oceaniacruises.com

Northeast
Thierry Vuolo – Director of Sales
TVuolo@oceaniacruises.com

Northeast
Glen Cajas – Business Development Manager
gcajas@oceaniacruises.com

Canada Regional Sales Directors:
Norther Ontario, QC and Maritime Islands
Shirley Lew
slew@oceaniacruises.com

Southern Ontario/Greater Toronto Area, MB, SK
Kathryne Cuthbertson
kcuthbertson@oceaniacruises.com

Western/BC & AB
Cathy Denroche
cdenroche@oceaniacruises.com

If you're unsure who your contact is at Oceania, use this link and enter your agency phone or IATA number.

​​Notes
Branch Booking Instructions - FIT
Use your branch phone number, book direct with Oceania online booking engine or call the cruise line direct.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.

Booking into Travel Edge National Groups
Use your branch phone number, quote Group #, add your personal or general office email address to receive all cruise line communications, documentation and commission direct.

IMPORTANT UPDATE TO BANK WIRE INFORMATION-
Please note an address change for our bank wire information below.

Bank of America, N.A.
222 Broadway
New York, NY 10038
ABA# 026009593
Account Number: 0055-66356455
Swift Code: BOFAUS3N
Account Name: Oceania Cruises

All reservations checks, with the exception of items delivered via FedEx and UPS (they don’t deliver to PO Boxes), should be sent to the lockbox:
Oceania Cruises INC
P.O. Box 742311
Atlanta, GA 30374-2311

All other checks including, checks mailed via FedEx, UPS, marketing and/or vendor reimbursement should be sent to the address below (NCL campus):
Oceania Cruises
Attn: Cashiers / Payment Applications Department
7665 Corporate Center Drive
Miami, Florida 33126

Oceania rebating and booking transfer policy
https://www.oceaniacruises.com/Documents/TAC/13409/anti-rebating-policy.pdf​

Paul Gaughin Cruises

Category
Midsize Ship Luxury

Corporate Office Address
11100 Main Street, Suite 300
Bellevue, WA
98004

Phone Numbers
General Reservations
800-848-6172, press 1

Group Sales Department
800-848-6172, press 1 than 3

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
12% - Cruise fare less NCF if applicable

Pre/Post Hotel Package
10%

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
10%

Transfers
Non-commissionable

Cruise Amenities
​Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.​

Disbursement
Individual Bookings
After sailing

Group Bookings
3 weeks prior to sailing

Cruise Line Website
www.pgcruises.com

Agent Booking Website
www.pgcruises.com/tacenter

Support Phone
Call Reservation line and ask for Web support
Monday - Friday 9:00 AM to 8:30 PM EST
Saturday 10:00 AM to 6:00 PM EST
Sunday Closed

Sales Contacts

Sales Team Contact list 2023

Director of Sales:

Lisa Gourdine
Director of Sales, Southwest Region
lgourdine@pgcruises.com
Phone: (323)899-7904
Fax: (425)440-6186

Rolf Freedman
Director of Sales, Northwest Region
rfreedman@pgcruises.com
Phone: (425)440-6271
Fax: (425)440-6186

Scott Harner
Director of Sales, Southeast Region
sharner@pgcruises.com
Phone: (770)6559689
Fax: (425)440-6186

Liz Coleman
Director of Sales, Northeast & Midwest
lcoleman@pgcruises.com
Phone: (508)877-5544
Fax: (508)877-1133

Vicky Lubyk
Director of Sales, Canada
vlubyk@pgcruises.com
Phone: (403)236-5786
Fax: (425)440-6186

Notes
Branch Booking Instructions - FIT
Use your branch phone number, book direct with Paul Gauguin.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number, book direct with Paul Gauguin.

Booking into Travel Edge National Groups
There will be no additional Travel Edge National Groups at this time,

“Foreign Transaction Fee” on Credit card transactions:
Credit card payments are processed through the PG Cruises Line Ltd Euro-Zone credit card processor. Please be advised that some Visa and MasterCard issuing banks impose a “Foreign Transaction Fee” on Credit card transactions processed outside of the U.S. even if the transaction is denominated in U.S. dollars. This is a fee imposed by the card issuing bank and is solely for their benefit. Paul Gauguin Cruises derives no benefit, monetary or otherwise, from the assessment of these fees.

Why am I being charged a foreign transaction fee if I’m booking my cruise with a U.S. company?
Pacific Beachcomber Cruises, Inc. D/B/A Paul Gauguin Cruises provides Sales, Marketing & Reservation services for PG Cruise Line Ltd who is the operator of the vessels. Credit Card payments are processed through the PG Cruises Line Ltd Euro-Zone credit card processor. Is every Credit Card payment charged a foreign transaction fee? No. Some Visa and MasterCard issuing banks impose a “Foreign Transaction Fee” on credit card transactions processed outside of the U.S. even if the transaction is denominated in U.S. dollars. Does Paul Gauguin Cruises reimburse for foreign transaction fees? Paul Gauguin Cruises derives no benefit, monetary or otherwise, from the assessment of these fees, however, as a courtesy to our guests, Paul Gauguin Cruises will issue a Ship Board Credit in increments of $25 for foreign transaction fees charged on the guest’s credit card related to payments for the reservation (not for onboard charges) and only if requested and evidence (credit card statement) of the Foreign Transaction Fee is provided.

Ponant Yacht Cruises

Corporate Office Address
408 avenue rue Prado
13008 Marseille
France

Phone Numbers
General Reservations
888-400-1082

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
17% - Cruise fare less NCF if applicable for bookings made after 3/10/21
Bookings made before that date were at your office's previous level.

Cruise Amenities
​$100 Shipboard credit per person on all sailings

Disbursement
Commission paid after sailing.

Cruise Line Website
http://en.ponant.com/

Agent Booking Website
http://en.ponant.com/Travel-Agent-Centre

Support Email Address
http://en.ponant.com/Contact2

Sales Contacts
Travel Edge's main contact:
Dale Woods
Director of Business Development, Northeast USA

dwoods@ponant.com

646.517.0341

For a full list of regional representatives, please check the attached PDF file.​

Theresa Gatta
VP of Sales, North America
tgatta@ponant.com

132 East 70th Street
New York, NY 10021

Notes
There is already an AGENCY ACCOUNT set up for ALL Travel Edge offices. Please use the PONANT ACCOUNT for your location use the following codes:

PONANT ACCOUNT CODES:
Toronto - 30605

New York - 30604

Atlanta - 14872

La Jolla - 18648

Orange - 608

Palm Desert - 18658

Rolling Hills Estates - 28687

To create an ADVISOR Account please follow these steps:

1.Go to : https://us.ponant.com/
2.Scroll the bottom of the homepage
3.Click on: Travel Advisor Center
4.Don’t Have an Advisor Account, click “Create Your Account”
5.Does Your Agency Already Have an Account with PONANT?
Click ‘YES’
Enter PONANT Account Code; xxxxx (see thelist above for your office's account code à) , and click Submit
6.Continue to complete the forms to set up an Advisor Account​

Attachments
Team slide Contact info Jan 28 2023.pdf

 

Princess Cruises

Category
Contemporary

Corporate Office Address
24305 Town Center Drive
Santa Clarita, CA 91355

Phone Numbers
General Reservations
800-758-1130 or 1800-421-1700
Monday to Saturday 8am - 5pm (PT)

Group Sales Department:
Same phone number as above, selection option 1and then option 3
Monday to Saturday 8am - 5pm (PT)
Email: princessgroupsupport@princesscruises.com

OneSource Help Desk
800-544-9032
Monday to Friday 8am - 5pm PST, Closed Saturday & Sunday

For all other depts, please refer to the attached reference guide
Princess depts Reference Guide.pdfPrincess depts Reference Guide.pdf

Agency Reference ID
Booking into Travel Edge National Groups, Please use ARC 05769260/phone # 714-540-8005, provide Group # and Voyage # to secure group rates & amenities.

Commission
Cruise
15% - Cruise fare less NCF if applicable

Pre/Post Hotel Package
5%

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
10%

Transfers
Non-commissionable

Cruise Amenities
​Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.​

Disbursement
Individual Bookings
After final payment

Group Bookings
After final payment

Cruise Line Website
www.princess.com

Agent Booking Website
https://book.princess.com

Support Phone
800-544-9032
Monday - Friday 6:00 AM - 5:45 PM PST
Saturday 7:00 AM - 4:00 PM PST
Sunday Closed

Sales Contacts
Business Development Managers:

Please see attached PDF files below for full list broken out by region

Note: NEW BDM for California (Southern) San Diego and Imperial County, Arizona is Marissa Kahlon, mkahlon@princesscruises.com

Inside Sales:
Tel: 800-541-0333 ext. 44700 or Direct: 661-284-4700
princess-sales@princesscruises.com

Princess BDM is for Bermuda
Kathleen Kandolph,
Manager, International Sales

krandolph@princesscruises.com

1-661-284-4327​

​The local level BDM in the Atlanta area is Amy Alford aalford@princesscruises.com
Mary Jencen is the national accounts BDM for Travel Edge mjencen@princesscruises.com 

Notes
Branch Booking Instructions - FIT
Call the cruise line direct or book using OneSource/Polar Online, using your own branch phone number.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct or book using OneSource/Polar Online.

Booking into Travel Edge National Groups
Please use ARC 05769260/phone # 714-540-8005, provide Group # and Voyage # to secure group rates & amenities.

All check/money order payments for Princess bookings made by travel consultants or agencies must be mailed to the following addresses:
Princess Cruises
Attn: Cash Operations
PO Box 9345
Seattle, WA 98109-9345

For FedEx or UPS
Princess Cruises
Cash Applications
300 Elliott Ave.
Seattle, Washington 98119

All Check / Money Order payments must include the following:
• Booking number(s)
• Guest name(s)
• Name of Ship
• Sailing date
• Group number (if applicable)
• Amount to be applied to each booking (if more than one) should be clearly noted on the check.

Quark

Corporate Office Address
​3131 Elliot Avenue
Suite# 250
Seattle, WA
98121

Phone Numbers
​​(888) 979-4607+1-802-490-7668​​

Commission
​14% on the expedition booking and 5% on an extension (i.e. Iguazu Falls or Easter Island)

Cruise Amenities
​$150 shipboard credit per person on all sailings.

Must use promo code TravelEdge150

Disbursement
​Commission paid after sailing.

Cruise Line Website
www.quarkexpeditions.com/en

Agent Booking Website
www.quarkexpeditions.com/en/agents

Support Phone
​(888) 979-4607+1-802-490-7668​

Sales Contacts

Global Partnership Manager
Lauda Guignot
Laura.guignot@quarkexpeditions.com
US West Rebecca Stacey
rebecca.stacey@quarkexpeditions.com
US Central & Latin America Taylor Hess
Taylor.Hess@quarkexpeditions.com
US South Kirk Anthony
kirk.anthony@quarkexpeditions.com
Canada West & Washington Jake Rogers
Jake.Rogers@quarkexpeditions.com
Area Sales Director,East
Randolph TenEyck
p: 610-570-8908
e: randolph.teneyck@quarkexpeditions.com

Regent Seven Seas Cruises

Category
Small Ship Luxury

Corporate Office Address
8300 NW 33rd Street, Suite 100
Miami, Florida
33122

Phone Numbers
General Reservations
800-285-1835
rsscresv@rssc.com

Group Sales Department
Same as above

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
17% - Cruise fare less NCF if applicable

Pre/Post Hotel Package
5%

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
5%

Transfers
Non-commissionable

Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.

Select Amenity dates for Travel Edge and Ensemble are also available to access through ADX Cruise Promo Search.​

Disbursement
Individual Bookings
After sailing

Group Bookings
After sailing

Cruise Line Website
www.rssc.com

Agent Booking Website
www.rssc.com/agent

Support Phone
866-720-4111
Monday - Friday 9:00 AM - 6:30 PM EST
Saturday Closed
Sunday Closed

Sales Contacts
Senior Vice President, Sales:
Shawn Tubman
stubman@RSSC.com
Tel: 305-514-2310

Director of Sales and Marketing:
Sheri Pasternak
spasternak@rssc.com
914-475-7232
​Ana Carolina Lopes

alopes@rssc.com
(954) 940-7223
Notes
Branch Booking Instructions - FIT
Use your branch phone number, book direct with RSSC reservations.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.

Booking into Travel Edge National Groups
Book using your own branch phone number, provide Group # to secure group rates, amenities, inventory, cruise line documentation and communication.

Check Payments:
Checks sent by UPS or FedEx should be sent to:
Regent Seven Seas Cruises
Attn: Payment Application Department
7665 Corporate Center Dr.
Miami FL 33126

Checks being sent by regular mail should continue to go to our lockbox address:
Regent Seven Seas Cruises
P.O. Box 742307
Atlanta, Georgia 30374-2307

Ritz Carlton Yacht Collection

Category
Small Ship Luxury

Corporate Office Address
The Ritz-Carlton Yacht Collection

K2, First Floor
Forni Complex, Valletta Waterfront
Floriana, FRN 1913 Malta

The Ritz-Carlton Yacht Collection
100 NE 3rd Ave.
Suite 1100
Fort Lauderdale, FL 33301

Phone Numbers
Dedicated Travel Partner Lines

FORT LAUDERDALE RESERVATIONS OFFICE

Servicing reservations from the Americas

Monday - Friday: 8:30 am - 8:00 pm ET; Saturday: 09:00 am - 6:00 pm ET; (Sunday Closed)

(833) 753-9265 (U.S. & Canada) or +1 (305) 907-7101 (Outside the U.S. & Canada)

MALTA RESERVATIONS OFFICE

Servicing reservations from Europe, the Middle East & Africa

Monday - Friday: 8:00 - 18:30 CET; Saturday: 9:00 - 13:00 CET (Sunday Closed)

+356 2778 0081 (Outside the U.K.) or 08000 488667 (U.K.)

ASIA RESERVATIONS OFFICE

Servicing reservations from Asia

Monday - Friday: 21:00 - 06:00 CST; (Saturday & Sunday Closed)

+61285520211

AUSTRALIA AND NEW ZEALAND RESERVATIONS OFFICE

Servicing reservations from Australia & New Zealand

Monday - Friday: 08:00-12:00 & 15:00 – 00:00 AEDT; (Saturday & Sunday Closed)

+61285520211

Commission
Cruise 15% - Cruise fare less NCF if applicable

Disbursement Individual Bookings 14 days of the client voyage completion

Cruise Line Website
Luxury Cruises Aboard The Ritz-Carlton Yacht Collection

Agent Booking Website
Travel Professional | The Ritz-Carlton Yacht Collection

Sales Contact
Richard Whitaker
Richard.Whitaker@ritz-carltonyachtcollection.com

Riviera River Cruises

Corporate Office Address
Riviera River Cruises
1515 Black Rock Turnpike
Fairfield, CT 06825

Phone Numbers
General Reservations 888-838-8820 (Mon-Fri 9am-5pm EST)

Email info@rivierarivercruises.com

Group Request - send to groups@rivierarivercruises.com

Non-cruise Travel Requests: (air, hotels, transfers):Theresa Vlug. email info@rivierarivercruises.com or call 888 6890054

Commission
​18% - Cruise fare less NCF if applicable

Cruise Amenities
Complimentary Beverage Package is included​

Cruise Line Website
www.rivierarivercruises.com

Agent Booking Website
www.rivierarivercruises.com/agency

Agency Code: (Same User ID is used by all the agents in that branch)
Santa Ana - User ID: 05769260
La Jolla - User ID: 05711355
Palm Desert - User ID: 05852545
Rolling Hills - User ID: 05875004
NYC - User ID: 33808493
Atlanta - User ID: 11858630
Bermuda- User ID: 58900203
Toronto- User ID: 67682543

Password is RivieraUSA (It is case sensitive)

When you complete the booking please add your name and your email address.

Support Email Address
info@rivierarivercruises.com

Support Phone
888-545-4898

Sales Contacts
Vice President overseeing the USA

Marilyn.conroy - Marilyn.conroy@rivierarivercruises.com

Sales Support:

Bruce.metzendorf - Bruce.metzendorf@rivierarivercruises.com

Notes
The deposit for all river cruises is $400 per person and is payable at the time of booking. Please note that deposits are non-refundable. If you have any queries reagarding deposit payments please contact the reservations team.

Royal Caribbean International

Category
Contemporary

Corporate Office Address
1050 Caribbean Way
Miami, FL
33132

Phone Numbers
Individual Reservations, Group Reservations and Customer Service use
Pre-Cruise: (800) 529-6918

​7am - 11pm EST Mon-Fri
9am - 8pm EST Sat/Sun

web_reservations@rccl.com

For a full list of other departments at Royal Caribbean, please reference the attached PDF file

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
16% - Cruise fare less NCF if applicable

Pre/Post Hotel Package
Non-commissionable

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
10%

Transfers
Non-commissionable

Cruise Amenities
​Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.

Select Amenity dates for Travel Edge and Ensemble are also available to access through ADX Cruise Promo Search.​

Disbursement
Individual Bookings
After final payment

Group Bookings
After sailing

Cruise Line Website
www.royalcaribbean.com - General Consumer Website

www.loyaltoyoualways.com - News, Promotions, Deployments, Marketing

www.royalcaribbeanincentives.com - Corporate, Meetings, Incentive groups

www.royalcaribbeancruisetours.com - Alaska Cruisetours

www.youtube.com/user/royalcaribbeanintl - Dedicated YouTube Channel

Agent Booking Website
www.cruisingpower.com - Travel Advisor Toolbox Website (booking engine, reference, etc.)​

Automation Support - Mon -Fri 9:00 AM - 7:30 PM ET​​

Phone: 1-800-443-5789

Email: cmsupport@rccl.com

Support Phone
Phone Numbers

Individual Reservations, Group Reservations and Customer Service: 1-844-278-9748,

Monday - Friday 9:00 AM - 7:30 PM EST
Saturday Closed
Sunday Closed

Sales Contacts
Travel Edge HQ

Eric St Pierre, National Account Manager
Est-pierre@rccl.com
Cell : 514-817-8204

Chantal Rodriguez, Account Executive
Canadasupport@rccl.com
Direct Line : 305-982-2145
Travel Edge Canada – (416) 789-3271

Maria Gibson, Strategic Account Manager
MariaGsupport@rccl.com

Travel Edge Palm Desert - (760) 340-6661, La Jolla (858) 459-0681/ Orange (714) 540-8005​

Vincent Trotter, Strategic Account Manager

VincentTsupport@rccl.com

Travel Edge Rolling Hill - (310) 541-5681

Nancy Estrada, Strategic Account Manager

NancyEsupport@rccl.com

Travel Edge Atlanta - (404) 478-8888

Robin Washington, Strategic Account Manager

RobinWsupport@rccl.com

Travel Edge New York - (212) 265-8420

Diego Alexander Velez, Strategic Account Manager

Cell: 201.289.2720 | DiegoVelez@rccl.com

Thomas Cherry, Business Development Specialist Sales

Tel: 800.327.2056 Ext. 83625 | DiegoVSupport@rccl.com

Travel Edge Bermuda - (441) 292-3033

Mike Francis, National Account Manager

Mfrancis@rccl.com

Amanda Morales, Account Executive

MikeFsupport@rccl.com

Notes
Branch Booking Instructions - FIT
Use your branch phone number or IATA, book with aDX or by calling the cruise line direct.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.

Booking into Travel Edge National Groups
To access a Travel Edge National Group, quote Master Group phone number (647) 943-8998 and the Group Number. When you make a booking, make sure to add your branch phone number and your email as the secondary contact to receive confirmations and notices.

Note: Required Steps To Cancel A Booking
If you make a booking into a Travel Edge National Group and need to cancel, you must:
• Contact the respective Group Department for each cruise line
• Request cancellation of your booking number
• Request the stateroom category you were holding be returned to the group block

Attachments
Contact RCI 3-2022.PDF

 

Seabourn Cruise Line

Category
Small Ship Luxury

Corporate Office Address
450 – Third Avenue West, Seattle, WA, 98119​​​

Phone Numbers
General Reservations
800-929-9595, press 1 than press 2

Group Sales Department
800-929-9595, press 1 than press 1

Business Development Services (Sales)
866-755-5622

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
16% - Cruise fare less NCF if applicable

Pre/Post Hotel Package
5%

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
15%

Transfers
15%

Cruise Amenities
Ensemble Amenity dates are available through the Ensemble Portal>Partnership Search>Download Amenity Program Dates

Disbursement
Individual Bookings
After sailing

Group Bookings
After sailing

Cruise Line Website
www.seabourn.com

Agent Booking Website
https://book.princess.com

Support Phone
Sales Department:
Tel: 800-544-0443 Option 4​​​​​​

NEW Exclusive Elite Agency Line 1-888-491-0830 Monday - Friday 6:00 AM - 5:00 PM PST
Saturday 6:00 AM - 3:30 PM PST
Sunday 7:00 AM - 3:30 PM PST

Travel Emergency Line: +1 206 262-5800 Option #5 = Urgent

Enroute Travel +1 206 626-9186 #1 Port and no air #2 Urgent 48hrs #3 Air Travel

Sales Contacts

Click here to see sales contacts

Traci Farden, (HAL)
tfarden@hollandamerica.com

Notes
Branch Booking Instructions - FIT
Call the cruise line direct or book using OneSource/Polar Online, using your own branch phone number.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct or book using OneSource/Polar Online.

Seadream Yacht Club

Category
Small Ship Luxury

Corporate Office Address
​601 Brickell Key Drive, Ste 1050, Miami, FL 3131

Phone Numbers
​1800 707 4911

Groups

1800 707 4911 (Ask for Groups)

Hours: 8am - 8pm EST

Commission
14%

Cruise Amenities
​$200 spa credit on all 2021/2022 departures

Support Email Address
info@seadream.com

Sales Contacts
For Full list see attached PDF file

Seadream Yacht Club Team Map 2021.pdf

Attachments
Seadream Yacht Club Team Map 2021.pdf

 

Silversea Cruises

Category
Small Ship Luxury

Corporate Office Address
333 SE 2nd Ave
Suite 2600
Miami
FL 33131

Phone Numbers
General Reservations
800-722-9955, press 1

Group Sales Department
same as above
Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
17% - Cruise fare less NCF if applicable
1% additional commission for First Time to Silversea Clients
1% additional commission on Expedition Voyages
12% - Encino, North Carolina & Colorado Branches

Pre/Post Hotel Package
5%

Cruise Line Air
5%

Cruise Line Insurance Plan
5%

Transfers
5%

Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.

Select Amenity dates for Travel Edge and Ensemble are also available to access through ADX Cruise Promo Search.​

Disbursement
Individual Bookings
After sailing

Group Bookings
After sailing

Cruise Line Website
www.silversea.com

Agent Booking Website
https://my.silversea.com/Account/LogOn

Support Phone
Call Reservation and ask for the Sales Department
Monday - Friday 9AM - 8PM EST
Saturday - 9AM - 5PM
Sunday - Closed

Sales Contacts
​​For full list of regional sales contacts, Click here

or paste this into your browser:
https://www.silversea.com/other-resources/travel-professional-center/sales-team.html

Notes
Branch Booking Instructions - FIT
Use your branch phone number, book by calling the cruise line direct or online with My Silversea.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.

Booking into Tavel Edge National Groups
There will be no additional Travel Edge National Groups at this time

Star Clippers

Corporate Office Address
760 NW 107th Ave.
Suite 100
Miami, FL 33172

Phone Numbers
General/Group Reservations
800-442-0551
Hours: Mon-Fri 8:30am-7:30pm EST / Sat 10am-5pm EST
Email: reservations@starclippers.com

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
15% - Cruise fare less NCF if applicable.

Cruise Amenities
​$150 Shipboard credit per suite on all sailings

Disbursement
Commission paid after sailing.

Cruise Line Website
www.starclippers.com/us-dom

Agent Booking Website
www.starclippers.com/us-dom/travel-agent-media-area.html

Sales Contacts
Regional BDE:

Northeast (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV)
Beth LindseyElwood
beth.lindey.elwood@starclippers.com

East (NJ, NY)
Jeri Hamiltond
jeri.hamilton@starclippers.com
​​​​​​Midwest (IA, IL, IN, KS, KY, MI, MO, ND, NE, OH, OK, SD, TX, WI)
Jill Gluchowski
jill.gluchowski@starclippers.com

Canada
June Muenzer
june.muenzer@starclippers.com
201-803-7279

Uniworld Boutique River Cruise Collection

Category
Boutique River Cruis

Corporate Office Address
17323 Ventura Boulevard
Los Angeles, CA 91316

Agent Ref # to use when booking
Book using your Branch ARC/IATA & phone number

Corporate Website
www.uniworld.com

Phone Numbers
General Reservations: 800-733-7820
Hours: Mon-Fri 6am-6pm PST / Sat 6:30am-3pm PST
Group Department / Reservations: 800-425-0043
Hours: Mon-Fri 6am-5:30pm PST
Email: groupinfo@uniworld.com

Automation Support
Phone: 1-800-868-7905
Email: sales@uniworld.com

Agent Booking Website
http://uniworld.com/agency/user

Cruise Amenities
​You must reference the correct promotion code for the departure year and country at time of booking

Itinerary Departure Date Discount pp Promo Code Country
All 2023 $100pp SBC USD TEDGEA23-U USA
All 2024 $100pp SBC USD TEDGEA24-U  
All 2023 $100pp SBC USD TEDGEA23-C Canada
All 2024 $100pp SBC USD TEDGEA24-C  

Sales Contact
See PDF for Sales contacts

Commission
Cruise
18% - Cruise fare less NCF if applicable
Land Program
10%
Cruise Line Air
5%
Cruise Line Insurance Plan
10%

Disbursement
more information coming soon

Viking Cruises

Category
River & Midsize Ship Premium

Corporate Office Address
5700 Canoga Ave., Suite 500
Woodland Hills, CA
91367

Phone Numbers
General Reservations
800-304-9616, press 9

Group Sales Department
888-505-7984

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
Ocean: 17% - Cruise fare less NCF if applicable
River: 1% - Cruise fare less NCF if applicable
Pre/Post Hotel Package
12%
Cruise Line Air
5%
Cruise Line Insurance Plan
10%
Transfers
12%
​​
Disbursement
Commission paid after sailing.

Cruise Line Website
www.vikingcruises.com

Agent Booking Website
www.vikingrivercruises.com/agents

Support Email Address
sales@vikingcruises.com

Support Phone
Call Inside Sales Department at 888-307-6966
Monday - Friday 8:30 AM - 6:00 PM PST
Saturday Closed
Sunday Closed

Sales Contacts
See attached sales contact List
Note: Leslie Marshall has retired, please use salessupport@viking.com instead if you need to reach out to her.
​​​​​
​​​​​Notes
Branch Booking Instructions - FIT
Use your Branch ARC/IATA/CLIA #, book by calling Viking direct or online through the Viking Travel Agent Portal.

Branch Booking Instructions - Groups (set up by your individual branch)
Use your Branch ARC/IATA/CLIA #, book by calling Viking direct or online through the Viking Travel Agent Portal.

Booking into Travel Edge National Groups
There will be no additional Travel Edge National Groups at this time

 

Virgin Voyages

Category
Large Ship Premium

Corporate Office Address
​1000 South Pine Island Road, Suite 600
Plantation, FL 33324​

Phone Numbers
Mon-Fri from 8am-9pm or Sat-Sun from 9am-6pm (EST)
(800) 430-5308 USA & CAN

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
16% on Voyage Fare; 10% on all pre-voyage sales and NO NCFS

**New Resources **
Updated assets to enhance your consumer and travel advisor facing landing pages. These materials are designed to captivate and inspire your Sailors and really showcase the award-winning experience onboard a Virgin Voyages cruise.

You’ll sea updates for our:

  • Brand Statement

  • Sailor Inclusions and Design Tiles

  • Latest Lady Ship Information and Onboard Content

  • Destination Information

  • Imagery and Videos

  • Sustainability Commitment

Cruise Line Website
www.virginvoyages.com​

Agent Booking Website
www.firstmates.com​

Sales Contacts
​See attached pdf file for the full list of contacts

Notes
First Mates Sales Guide

[Join Virgin Voyages' award-winning e-learning program, Seacademy]
(https://www.firstmates.com/fmdc/s/tools-and-guides)

 

Windstar Cruises

Category
Small Ship Premium

Corporate Office Address
2101 4th Avenue
Suite 210
Seattle, WA 98121

Phone Numbers
General Reservations
800-258-7245, press 1

Group Sales Department
same as above

Agency Reference ID
Book using your Branch ARC/IATA & phone number

Commission
Cruise
16% - Booked under Santa Ana (Cruise fare less NCF if applicable)​

All other branches are Tiered beginning at 10% based on individual branch performance.

Pre/Post Hotel Package
5%

Cruise Line Air
Non-commissionable

Cruise Line Insurance Plan
10%

Transfers
Non-commissionable
​​Disbursement
Two weeks after the sailing

Cruise Line Website
www.windstarcruises.com

Agent Booking Website
Windstar Agent Hub​

Support Email Address
windstar_sales@windstarcruises.com

Sales Contacts
Regional Sales Managers:

Windstar Sales Team Contact information

Notes
Branch Booking Instructions - FIT
Use HQ phone #, book direct with Windstar.

Branch Booking Instructions - Groups (set up by your individual branch)
Use HQ phone #, book direct with Windstar.

Booking into Travel Edge National Groups
There are no Travel Edge National Groups at this time