ACCOUNTING

Accounting & Finance Resources

For any questions please contact Accounting at finance.support@trip-arc.com.

Outstanding Commission Collection Service

Following the completion of a successful pilot, we are pleased to announce that Commission Chasing assistance is now available to all advisors across the Network. The best part: For the time being, if booked or invoiced in ADX (including if invoiced as an external service), the service is free!


To use this new service, please ensure the below requirements are met:

  • Booked in ADX OR invoiced as an external service in ADX*
  • Commission is overdue by 2 months but no more then 1 year
  • Outstanding Commission is not on the Unclaimed List (if it is please email finance.support@traveledge.com)
  • The total outstanding commission is greater than $100
*A$20 service charge will be deducted from any successfully chased commission for services booked and invoiced outside of ADX.

To utilize this service, please submit this request form

If you don't meet the above requirements for Commission Chasing Service, please review our help documentation below on how you can chase commission with the supplier.

Outstanding Commission Chasing Guide