Partners - Partner Information - Air

Air Canada

Air Canada Platinum Priority Line – Canada and USA

1-866-510-0263

How to submit a case to Agency Support for Canada:

Click on https://www.aircanada.com/ca/en/ado/drs/agents.html#/
Click on “My AC Agency Support”
Enter your IATA
Follow the prompts to submit a case
Once submitted, your case will be sent to Agency Support where one of our experts will review your query.

For USA agency support:

preferredusa@aircanada.ca

Sales Representative for Canada and the US

Matthew Djorsev – matthew.djorsev@aircanada.ca

Flight Information
(888) 422-7533

Website
www.aircanada.com www.aircanada.com/agents

Air China

Toll Free Number
N. America Call Center
(800) 882-8122
No groups currently

Business Address
North American Offices

Los Angeles:
2131 E. Maple Ave., El Segundo, CA 90245
PH: (310) 322-6686
FX: (310) 322-3099

San Francisco:
400 Oyster Point Blvd.Suite 318
South San Francisco, CA 94080

New York:
150 East 52nd Street
31st Floor
New York, NY 10022
PH: (212) 935-1815
FX: (212) 935-7951

Vancouver:
220-1100 Melville St.
Vancouver, BC V6E 4A6
Canada
PH: (604) 685-9552
PH: (604) 685-0921
FX: (604) 685-5892

Sales Rep
Liu Xiao
e-mail:liuxiao@airchina.com

Canada
Cheri Hou - City Manager Toronto
cheri@airchina.ca

Website
www.airchina.com.cn

American Airlines

Toll Free Number
Automated support tool available 24/7 Key Service Requests:
• Schedule Change
• Customer Uncheck
• Involuntary Reissue
• Travel Notice
• Revalidate Ticket
• Name Correction
• Duplicate Ticket Refund
• Missed Ticketing/Expiring Fare

Corporate Contracted Services
(Servicing Plus)

• Change Fee
• Name Change

For more information please click here

(within one business day) https://SalesLink.aa.com

SalesLink Technical Support:
For Agency & Corporate Account SalesLink Users in need of SalesLink technical support.
AASalesLink.Support@aa.com and 1-800-727-2422

Live agent support for assistance with waiver processing, guidelines and policy General questions, policy support, waiver processing, and any other problem resolution. questions. General questions, policy support, waiver processing, and any other problem resolution.

Domestic Sales Support Center open 24/7 General questions, policy support, waiver processing, and any other problem resolution.
American.Support@aa.com and 800-621-8489

Electronic Support Desk:
• NOGO Status to OK
• 90-Day Extensions
• Duplicate Tickets
• Refund of Nonrefundable Tickets
Electronic.Support@aa.com and 1-800-233-3229

Western Division Sales Service Team
Monday thru Friday service requests.
8:30 AM – 5:00 PM PST
An elevated level of support via a dedicated Service Member for selected accounts
WeDiv.Service@aa.com

Commission/Tariff Support
1-800-468-3273

AAdvantage Premium Services:
Customer Service: +1-800-882-8880
Executive Platinum Desk: +1-800-843-6200
Platinum Desk: +1-800-843-3000
Gold Desk: +1-800-848-4653
ConciergeKey℠: +1-888-847-7291

Customer Feedback
https://www.aa.com/contact/forms?topic=#/

Groups
aagmt.internet@aa.com
800-221-2255

Business Address
222 N. Sepulveda Blvd., Suite 2100
El Segundo, CA 90245

Sales Rep
NEW Account manager – Daniel “Lee” Kuhn – daniel.kuhn@aa.com

Website
www.aa.com

The Entertainment Sales Desk
entertainment.service@aa.com

http://aasaleslink.com

British Airways Iberia

Toll Free Number
USA/BermudaSales Support
1-833-598-4843 PIN 5129591
Trade.helpdesk@ba.com

Canada Sales Support
1 833 397 0694 PIN 5129591
Trade.helpdesk@eba.com
Iberia toll-free phone support
1 800 574 8742
No pin required
Groups
ba-groups.com
info@ba-groups.com
877-359-4777

Business Address
177 Post Street, Suite 600
San Francisco, CA 94108

Contact
Nasreen Wasti
Key Account Manager, Agency Sales NA
Phone: +1 917-741-6342

See phone and email for Sales Support

All waivers/upgrades - contact Travel Edge Air Support

Website
www.ba.com
Agency Website:

www.batraveltrade.com or www.Iberiaagencias.com

http://www.britishairways.com/mmbez
This will allow agents to easily complete all the necessary data for your clients to check-in online with minimum entries themselves. We can check-in for our clients as well.

Cathay Pacific

Toll Free Number
USA/Canada

Top Account Desk with pin 11315
topaccount@cathaypacific.com
877-509-3513 pin 11315

Flight Inquiries
customerservice_nam@cathaypacific.com
1 (833) 988 1365

ADM
amer_adm@cathaypacific.com

Chargeback amer_chargeback@cathaypacific.com

Groups
americas_groupdesk@cathaypacific.com
1 (866) 352 2711

USA ONLY

Inside Sales Support
trade_sales_west_group@cathaypacific.com

Refunds
us_refund@cathaypacific.com

CANADA ONLY

Inside Sales Support
trade_sales_east_group@cathaypacific.com

Refunds
ca_refund@cathaypacific.com

Business Address
1960 E. Grand Avenue, #540
El Segundo, CA 90245

Sales Rep
Sohwa Lee - Trade Account Manager US
sohwa_lee@cathaypacific.com.

William Wang General Manager - Canada
william_wang@cathaypacific.com

Website
www.cathaypacific.com

China Airlines

Toll Free Number
USA

Agency Support Team
nycsales@china-airlines.com

NYC Sales Support
917 368 200 (Eastern Standard time 9am-5:30pm)

After hours
800 227 5118

Groups
nyccirr@china-airlines.com

CANADA ONLY

Agency Support Team
Monday to Friday (GMT-8/PT) 09:00 to 17:30 (except Holiday)
YVR297@china-airlines.com
604-242-1168

Customer Service Center (after hours)
800-227-5118

Groups
YVR297@china-airlines.com

Business Address
200 N. Continental Blvd.
El Segundo, CA 90245

Sales Rep
USA
Meiyin Lin
Meiyin_lin@china-airlines.com

CANADA
Nelson Chien, Sales Manager
nelson.chien@china-airlines.com

Website
www.china-airlines.com

Delta Airlines

Toll Free Number
New priority email address – DeltaAgencyElite@Delta.com

USA Sales Support
agency@delta.com
866-325-7723

Refunds Desk
800-847-0578

Support desk information

DL (006) Corporate Desk: 866-325-7722 or GSSCorporate@delta.com
DL Agency Desk: 866-325-7723 or GSSAgency@delta.com
DL Seat Request: GSSAgency@delta.com
AF (057) and KL (074) Desk: 800-266-5687 + ARC# or AFKLSalesSupport@delta.com
VS Sales Support 855-485-9064 or VSSalesSupport@delta.com

Entertainment & Production Support only
1-855-352-3532

Seat Requests
SeatRequests@delta.com

Commission Calculation Help In order to assist you with your commission quote, please respond with the following information:
o Commission Program (ACDAE) you are using
o Copy of flight segments from PNR including departure and arrival information from your GDS
o Copy of complete fare calculation line including fare basis codes from your GDS
o Delta/Air France/KLM/Alitalia Confirmation Number
o IATA/ARC
o Agency Contact Phone Number
Once all of the above information is received within the body of your email we will be able to provide you with an accurate and timely quote.
POSsupport@delta.com

Delta Group Premium Desk
800-618-9581
DSSPremiumGroups@delta.com
Hours for above are M-F 8am-8pm EST

CANADA Global Sales Support for DL/AF/KL
888 345 7587
CASSC@delta.com

CANADA Groups
GroupsCAJV.Delta@delta.com
agentconnect.biz

Business Address
Delta Airlines, Inc.
Department 011
P.O. Box 20706
Atlanta, GA 30320-6001

Sales Rep
Steve Jones - Sales Account Executive / US
Steve.Jones@delta.com

Kirsten Kotwa- Sales Account Executive / Global Sales / CA
kirsten.kotwa@delta.com

Website
www.delta.com

Delta Automation Service Center and Global Ticketing Support Queues

Sabre
PNR discrepancies within 48 hours QP/QDL150/11
PNR discrepancies beyond 48 hours QP/QDL151/11
Seats issues QP/QDL152/11

Apollo
PNR discrepancies QEP/O4A/90
Seat issues QEP/O4A/91

The service center hours of operation are Monday through Friday, 8 a.m. - 4 p.m. Central Time

In order to help process PNR discrepancies or seat request synchronizations please put a comment in the phone field or remarks field of the PNR to explain what assistance is needed

Global Ticketing Support (GTS) GDS Queues
Sabre

If requesting Phase IV pricing agency, create a ticket recordshell:
Ticketing beyond 48 hours QP/QDL90/135
Ticketing within 48 hours QP/QDL95/135
Questions on previously fared PNRs QP/QDL100/135

If requesting a fare quote in remarks:
Ticketing beyond 48 hours QP/QDL90/04
Ticketing within 48 hours QP/QDL95/04
Questions on previously fared PNRs QP/QDL100/04

Apollo
Ticketing beyond 48 hours QEP/O4A/5
Ticketing within 48 hours QEP/O4A/6
Questions on previously fared PNRs QEP/O4A/7

El Al Israel Airlines

Toll Free Number
CANADA Groups
ca.groups@elal.co.il
416-967-4222 ext 223

Call Center at 800-223-6700 for sales support

Recently El AL launched the Travel Agent Line. Call 800-223-6700 and follow the prompts for the Agent Line:br /> For English - press 1/for others - press 2/For Travel Agent - Press 2

For assistance with PNR repricing, you ma contact El Al via WhatsApp (972( 3-977-1010, choose option #1 to send text in English/Hebrew. They will reply promptly.

Travel Agents Support Desk Service Hours

Monday-Thursday 9am-8pm ET | 6am-5pm PT
Friday till 4pm ET | till 1pm PT

General Telephone Service and Sales Hours of Operation:
Sunday-Thursday 24 hours
Friday till 4pm ET | till 1pm PT
Saturday From 7pm ET | From 4pm PT

Business Address
8383 Wilshire Blvd. Suite 363
Beverly Hills, CA 90211
323-852-1252
Sales Rep
US Rep
Jackie Banks
Email: jackieb@elal.co.il
<

Preferred Sales Support salesus@elal.co.il
786-568-7887 (for Inside sales support press 1)

CANADA Rep
Sharon Minos
Email: sharon@discovertheworld.ca

Website
www.elal.co.il

Iberia Airlines

Toll Free Number

Sales Support
1 833 598 4843 PIN 5129591
Trade.support@email.ba.com

Groups
iberia-groups.com
info@iberia-groups.com
800-549-2770

CANADA

Sales Support
(800) 422-6768 pin 6750171
Trade.support@email.ba.com

Groups
iberia-groups.com
info@iberia-groups.com
800-549-2770

Sales Rep
Xi Chang – Account manager – US and CA
E: xi.chang@ba.com

See phone and email for Sales Support
All waivers/upgrades - contact Travel Edge Air Support

Website
www.iberia.com

Trade support

ITA Airways

Toll Free Number
Agent Support 24 hours daily, 7 days a week
877-793-1717

For any purchase, change or refund, of new tickets on flights operated by ITA Airways from October 15th, 2021
bookingschangesrefunds@ita-airways.com

To request Special Assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.)
specialassistance@ita-airways.com

Information (flight schedule, fares, etc.)
travelinformation@ita-airways.com

Name correction
B2Bassistance@ita-airways.com

Complaints
complaints@ita-airways.com

Groups
itagroups@ita-airways.com
+3906.6562.9424

Sales Rep
North American (US + CAN) Sales
Manager, Brigida Burnitt
brigida.burnitt@ita-airways.com

Korean Air

Toll Free Number
Sales Support
salessupport.us@koreanair.com
(800) 525-6311

Reservations
(800) 438-5000

Groups
awashington@koreanair.com

Business Address
1813 Wilshire Blvd., Suite 101
Los Angeles, CA 90057

Sales Rep
Akua Washington - JV Sales Manager National Accounts
awashington@koreanair.com

Canada: Heather Heeyoon Ro
heeyoonro@koreanair.com

Website
www.koreanair.com

**Attachments**
[Korean Air Agency Support Phone Services](https://assets.travel-media.co/image/upload/v1727823540/traveledge/HQ/intranet/images/20240930_Agency_Support_Phone_Services_Hours_of_Operation.pdf)

La Compagnie

Toll Free Number
Agency Support
lacompagnie@us-sales.com
602-609-2818

Operational Support
● Schedule change and cancelations
● Medical reasons
● Bereavement waiver
● Name corrections
● Ticket status
● Flight status
● Check-in cancelations
● Invalid no-show
● Voluntary changes
● Reissues
● Fare inquiries (published and private)
● PNR synchronization
● Special service (UMNR, AVIH, WCHR, PETC, seats and baggage)
● Ancillaries
● Travel document information

Sales Rep
US + CAN Manager – Teddy Ganzarski
teddy.ganzarski-ext@lacompagnie.com

Philippine Airlines

Toll Free Number
USA Supportbr />Agent Support East Coast
prnycsales@pal.com.ph
917.675.7431

Agent Support West Coast
losangelessales@pal.com.ph
310.338.7197

Groups
prnycsales@pal.com.ph and cc rep Goldwyn Salazar

Business Address
5959 West Century Blvd., Suite 600
Los Angeles, CA 90045

Sales Rep
SALES CONTACTS:

US Sales manager: Goldwyn M. SALAZAR
goldwyn_salazar@pal.com.ph

Website
www.philippinesairlines.com

PAL final product presentation Sept 2021

Qantas Airways

Toll Free Number
Agent Support: USA
www.QantasAgencyConnect.com
Access code: First 7 digits of the issuing IATA number
Password: Please consult with your air department

P: +1 (800) 227-4795 - 6am to 5pm PST
E: QantasagencyconnectNA@qantas.com.au

Reservations
Canada/USA
1 (800) 227-4500

Groups
Canada/USA
W: www.QantasGroupTravel.com (Instant quoting and booking)
E: northamerica@qantasgrouptravel.com

Business Address
6080 Center Drive, Suite 400
Los Angeles, CA 90045

Sales Rep
USA - Julian Cotignola
Julian.Cotignola@qantas.com.au

Agent Support: CANADA
W: www.QantasAgencyConnect.com (24/7)
Access Code: First 7 digits of the issuing IATA number
Password: Please consult with your central air department

P: +1 (855) 453-9815 - 9am - 5pm PST
E: QantasagencyconnectCA@cliveden.ca

Sales Rep
Canada - James Howey, Sales Director for Canada
james.howey@qantas.com.au

Website
www.qantas.com

https://www.qantas.com/agencyconnect/us/en.html

IMPORTANT: Please do not contact general reservations for agency-issued tickets as they will not be able to assist you.

2023 Canada trafe flyer

Qatar Airways

Toll Free Number
USA ONLY

Sales Support
NoramTradeSupport@us.qatarairways.com
1-844-442-2787

Contact Center 24/7
1-312-392-3679

Special Services Desk
SpecialServices@us.qatarairways.com

Customer Relations
TellUsUSA@us.qatarairways.com

Groups
USAGroups@us.qatarairways.com
786-232-0461

CANADA ONLY

Sales Support
888-366-5666

Sales Rep
USA Belinda Paez
mpaez@us.qatarairways.com

Canada manager - Mohammed Riyaz Sabuddeen
msaduddeen@ca.qatarairways.com

Website
www.qatarairways.com

Travel agent resource manual

Singapore Airlines

Toll Free Number
US ONLY

Sales Support
SQUS_SalesOps@singaporeair.com.sg
Sales Support USA / LATAM: +1 (310) 893-0719
Canada: +1 (236) 200-0998

Groups
SQUS_Groups@singaporeair.com.sgg

CANADA ONLY

Sales Support
SQCA_SalesOps@singaporeair.com.sg
289-864-2172

Groups
SQCA_Groups@singaporeair.com.sg
289-864-2172

Business Address
222 N.Sepulveda Blvd.
Suite 1600
El Segundo, CA 90245
310-647-1922
310-615-0307-fax

Sales Rep
Noel Noe Account Manager (US)
Noel_Noe@singaporeair.com.sg

Kevin Pohlmann - Canada
kevin@discovertheworld.ca

Website
www.singaporeairlines.com

Singapore Airlines New Group Request Procedure

.Trade Letter New Group request Quotation

TAP Portugal Airlines

Toll Free Number
Agent Support
Monday to Friday 9AM to 5PM EST
US: tapagentsus@crmtap.pt
CANADA: tapagentsca@crmtap.pt

Reservations
(800) 903-7914

Groups
http://groups.flytap.com

Sales Rep
US
Marcos Gomes
MaGomes@tap.pt

Canada
Lillian Vieira
LeVieira@tap.pt

Website
flytap.com

https://agents.flytap.com/Partners_UI/

KEYWORD FOR ASSISTANCE WITH:
TKT Ticketing
TKT-24H Issuances or Reissuance within 24 hours of departure
TKT-AD AD/PEP fare tickets
PNR Booking
CKIN Check-in
BAG Baggage
SEAT Seats
GOLD Frequent Flyer Gold Passenger
SSR Requests of Special Services
MEDICAL Medical Cases
WAIVE name corrections, special refund situations, other requests for exceptions
IRREG Schedule Changes
IRREG-24H Schedule Changes within 24 hours of departure
CALLME If you need to be contacted by the Agency Help Desk
F2F If the client is in front of you and you need an urgent reply
GENERAL all other subjects not here defined

TCS World Travel

Corporate Address
3131 Elliott Ave #250
Seattle, WA 98121

Reservation Phone Number
1-888-723-4480

Company Website
https://www.tcsworldtravel.com/

Contact
Jesse Terranova
206 254 0228 or 908 907 5983
jesse.terranova@tcsworldtravel.com

Advisor Enrollment
Our Travel Advisor Portal, accessed here has all the best information concerning TCS, our jet journeys, documentation, a photo library (found in each journey), our past training webinars and more. Once you sign up and your registration has been processed, all of this information will be at your fingertips!

Commission
0-6 bookings = 10%
7-10 bookings = 11%
10+ = 12%

Commission Disbursement
Check or wire transfer available upon request

Virgin Atlantic Airways

Toll Free Number
Sales Support
VSSalesSupport@delta.com
855-485-9064

When you call, the first prompt you hear is for a business account and will be requested to enter a PIN (you do not need that), the second prompt is for AGENCY and you will be asked for your IATA.

Business Address
Virgin Atlantic Airways Ltd,
75 North Water Street, South Norwalk, CT 06854, US

Sales Rep
Steve Jones - Sales Account Executive / US
Steve.Jones@delta.com

Kirsten Garcia Kotwa- Sales Account Executive / Global Sales / CA
kirsten.garciakotwa@delta.com

Website
www.virgin-atlantic.com

WestJet

Toll Free Number
Sales Support
877-664-3205

Groups
specialproducts@westjet.com

Sales Rep
Annique Slowey
Key Account Manager, Agency Sales
P: 647 678 6758
E:annique.slowey@westjet.com
A:6085 Midfield Road Centre Bay, Toronto, Ontario, Canada L5P 1A2

Website
o To book Seat Selection or Prepay checked bags
o Request a Call Back Option
o Schedule change and flight disruption processes
o Ticket validity
o Name change/correction policy
o Refund policies
o COVID Policies
o COVID policies

Plaza Premium Lounge

Plaza Premium Group (PPG)

ADVISOR ACCESS

No registration required, Agents are required to book through the Plaza Premium Webpage using one of two promo codes:

TravelEdge - Travel Edge Network advisors will receive 20% commission

TravelEdge20 - Use this code to receive 20% discount on the booking

Commission paid out monthly

BOOKING INSTRUCTIONS

Book online using the Travel Edge promo codes (See above) here: https://www.plazapremiumlounge.com/en-uk

CONTACT INFORMATION

Primary Contact
Scott Gaudette - Sales Manager
Canada and USA
scott.jgaudette@plaza-network.com
437-979-9462

Secondary Contact

Mukul Kumar

mukul.kumar@plaza-network.com

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