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Contact Us

Hi there!

Have any questions? We are happy to help!

Service Hours & Contact Details


To request an air booking, you can reach out to the TEN Air Connect Team on:

Email: air.connect@traveledge.com
Phone: Toll-Free in NA - (833) 892-2704 /International - (416) 572-9997


If you are unsure what information to include, fill in the form.

The TEN Air Connect team is available: Monday-Friday 9am - 8:30pm EST

For assistance with urgent issues for existing bookings outside of regular hours, our 24/7 team is ready to help up to 72 hours prior to travel and for the duration of the trip:

Toll-Free in North America: (888) 481-2064
International: (647) 288-3059

TEN Air Connect

"We do the work for you."

Travel Edge Network is pleased to announce the launch of the TEN Air Connect program! This program includes a full-service air shopping, booking, ticketing & management team that will service Travel Edge Network Advisors and their clients directly until completion of travel.

Provide your clients with a comprehensive air booking service without the stress of managing schedule changes and flight disruptions.

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Travel Edge Network

Why use TEN Air Connect

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  1. All services are booked directly in your ADX Account and can be added to existing itineraries for consistent branding and easy visibility.
  2. Supplement your business with ready to use Air Experts while you focus on higher commission products such as hotel, cruise and tour.
  3. No debit memo guarantee.
  4. 24/7 phone support included with every booking & applicable to all services booked VIA ADX on the same itinerary.
  5. Choose whether you want us to interact directly with your clients or through you as an intermediary.

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Participating Advisors

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Happy Clients

Travel Edge Network

Advisor Testimonials

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"Having been in the industry for 30 years, and having owned a Virtuoso travel agency for many of those years, working with the TEN Air Connect team at Travel Edge has been a very easy transition as we give up the airfare element of our side of the business of travel.  We highly recommend any agent or agency that has hung onto this cumbersome element of the world of travel to this top notch team."

Rhonda Sand

Founder Living Passages

"As a busy advisor who much prefers to focus on the content of client itineraries and experiences rather than spending time searching for the 'best' air routing / seating / pricing , it has been a godsend to work with TEN Air Connect. In October, I booked many different client flights using the team's expert assistance. Because many of these were not commissionable and were complicated, It would have been a total drain to do them all myself. However, the TEN Air Connect team efficiently gave me options to share with my clients, dealt with all details like seating preferences and frequent flier numbers, and I had a huge comfort knowing that I can go back to them with any issues for these flights. Thank you to TEN for creating this program."

Amy Basseches

Far and Wide By Amy

Travel Edge Network

Details

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Referral Commission

You earn a 20% referral commission on all commission earned just for referring your clients to the service.

However, 100% of commission counts towards your year end commission split review.

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Cost

Ticketing Fee:

North/Central America and Caribbean - $50/return ticket
International Air - $100/return ticket

Modification Fee:

Air Support – ADX Name Change Ticket Reissue - $35/ticket
Air Support – ADX Waiver/Soft Dollar - $35/ticket
Modification/Cancelation (at client/advisor’s request) - $35/ticket

Travel Edge Network

To Get Started

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Complete an onboarding form and agree to the Terms & Conditions. Only ICs and Affiliates with a direct Travel Edge contract are eligible to complete the onboarding form. Lead ICs & Affiliate Leads must provide approval for advisors on their team to participate.

If you have questions about the program, please reach out to: air.connect@traveledge.com

Travel Edge Network

Resources

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Click here to access
Click here to access

Travel Edge Network

TEN Air Connect Team

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Norm Crooks

SVP, Operations

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Kate Richardson

Senior Director, Service Operations

Juan

Juan Alatorre

Team Lead

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Heather Quinn

Air Expert

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Jye Spruzen​

Air Expert