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Contact Us

Hi there!

Have any questions? We are happy to help!

Service Hours & Contact Details


To request an air booking, you can reach out to the TEN Air Connect Team on:

Email: air.connect@traveledge.com
Phone: Toll-Free in NA - (833) 892-2704 /International - +1 (516) 518-8797


If you are unsure what information to include, fill in the form.

The TEN Air Connect team is available: Monday-Friday 9am - 8:30pm EST*

*For assistance with urgent issues for existing bookings outside of regular hours, our 24/7 team is ready to help up to 72hours prior to travel and for the duration of the trip. Simply call the TEN Air Connect number listed above and follow the prompts for urgent support.

TEN Air Connect

"We do the work for you."

Travel Edge Network is pleased to announce the launch of the TEN Air Connect program! This program includes a full-service air shopping, booking, ticketing & management team that will service Travel Edge Network Advisors and their clients directly until completion of travel.

Provide your clients with a comprehensive air booking service without the stress of managing schedule changes and flight disruptions.

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Travel Edge

Why use TEN Air Connect

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  1. All services are booked directly in your ADX Account and can be added to existing itineraries for consistent branding and easy visibility.
  2. Supplement your business with ready to use Air Experts while you focus on higher commission products such as hotel, cruise and tour.
  3. No debit memo guarantee.
  4. 24/7 phone support included with every booking & applicable to all services booked VIA ADX on the same itinerary.
  5. Choose whether you want us to interact directly with your clients or through you as an intermediary.

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Participating Advisors

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Happy Clients

Travel Edge

Advisor Sales Incentive

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To Participate

  1. If not already done - Onboard to the TEN Air Connect Program.
  2. Request a quote - air.connect@traveledge.com / Toll Free in North America -(833) 892-2704 | International - (416) 572-9997.
  3. Make a booking between January 22nd and March 7th.
  4. Once this is completed your name will be entered into the draw.
  5. The draw will take place at Limitless Live in San Antonio!

Prizes

Two (2) economy class round-trip tickets for travel between North America including Mexico & the Caribbean.

Air connect lockup

*NO PURCHASE NECESSARY TO ENTER OR WIN. Sweepstake begins on January 22, 2025 at 9:00am EST and ends on March 7, 2025 at 8:29pm EST. There is a total of 1 prize available to be won consisting of two (2) economy class round-trip tickets for travel between North America including Mexico & the Caribbean, valid for travel on Air Canada, Air Canada Express and Air Canada Rouge scheduled flights only (ARV $3,000 CAD). Open to eligible travel-selling members of the Travel Edge network who are legal residents of the United States and Canada (except the province of Quebec) and who are at least 18 years of age (or the age of majority) in their province, territory, or state of residence at time of entry. See Official Rules for details on how to enter. Employees of Travel Edge and its Affiliates are not eligible to participate. Odds of winning depend on number of eligible entries received. Limit of 1 entry per person/household. Mathematical skill testing question required. For full rules and entry details, including alternative free means of entry, click HERE. Sponsors: Travel Edge (Canada) Inc. and Travel Edge (USA) Inc.

Travel Edge

Details

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Referral Commission

You earn a 20% referral commission on all commission earned just for referring your clients to the service.

However, 100% of commission counts towards your year end commission split review.

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Cost

Ticketing Fee:

North/Central America and Caribbean - $50/return ticket
International Air - $100/return ticket

Modification Fee:

Air Support – ADX Name Change Ticket Reissue - $35/ticket
Air Support – ADX Waiver/Soft Dollar - $35/ticket
Modification/Cancelation (at client/advisor’s request) - $35/ticket

Travel Edge

Advisor Testimonials

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"Having been in the industry for 30 years, and having owned a Virtuoso travel agency for many of those years, working with the TEN Air Connect team at Travel Edge has been a very easy transition as we give up the airfare element of our side of the business of travel.  We highly recommend any agent or agency that has hung onto this cumbersome element of the world of travel to this top notch team."

Rhonda Sand

Founder Living Passages

“Air Connect has been providing service and support beyond what I could have imagined. This allows us to service and support complex itineraries like Round the World Tickets, but also is allowing us to scale the number of air bookings we can handle as a small team.”

Michael Trager

TravelZork Travel

"As a busy advisor who much prefers to focus on the content of client itineraries and experiences rather than spending time searching for the 'best' air routing / seating / pricing , it has been a godsend to work with TEN Air Connect. In October, I booked many different client flights using the team's expert assistance. Because many of these were not commissionable and were complicated, It would have been a total drain to do them all myself. However, the TEN Air Connect team efficiently gave me options to share with my clients, dealt with all details like seating preferences and frequent flier numbers, and I had a huge comfort knowing that I can go back to them with any issues for these flights. Thank you to TEN for creating this program."

Amy Basseches

Far and Wide By Amy

Travel Edge

To Get Started

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Complete an onboarding form and agree to the Terms & Conditions. Only ICs and Affiliates with a direct Travel Edge contract are eligible to complete the onboarding form. Lead ICs & Affiliate Leads must provide approval for advisors on their team to participate.

If you have questions about the program, please reach out to: air.connect@traveledge.com

Travel Edge

Resources

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Click here to access
Click here to access

Travel Edge

TEN Air Connect Team

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Norm Crooks

SVP, Operations

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Kate Richardson

Senior Director, Service Operations

Juan

Juan Alatorre

Team Lead

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Heather Quinn

Air Expert

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Jye Spruzen​

Air Expert