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FAQ
The email “sender” address will be yourname@traveledge.com. The sender must match the sending entity to ensure that it is not identified as spam, so Travel Edge addresses are being created for all advisors.
The only Travel Edge identification will be a physical address in a small font at the end of the email. This too is required so that the email is not identified as spam.
All emails will be addressed to the name in the profile’s first name field, so please make sure the client profile includes the appropriate first name. If it is a couple enter both first names separated by an &.
There is the opportunity for both photo personalization and a logo.
The CTA will drive to a landing page with detailed offer information as well as form fields that send the lead directly to your inbox.
The email cannot currently link to advisor social media.
You may opt your clients in or out for email marketing, but once opted in they will receive an email driving to a preference center where they can select all, cruise only or cruise lite.
Yes, whatever you enter in the Personalization Preference form will appear.
Yes, by clicking unsubscribe on any email. The response is immediate, and you will also receive a notification. Once unsubscribed, clients can not re-subscribe.
All types of travel will be featured from time to time.
Emails will only be deployed to clients for whom the offer is valid.
The subject line will most often reference the partner being featured.
We are not able to promise each email in advance; however, the Edge will announce which partners will be featured in the following week’s emails.
People listed as companions on a client profile will not receive marketing. Simply create a separate profile to enable them for marketing.
An email can only be sent from one advisor. If more than one advisor shares a client, the email will be personalized to the last agent of record.
Yes, you would need to opt them out on Client Base/ADX or request a global opt out by sending an email to: clientbase.support@trip-arc.com.